Assistant Office Manager

Riccobene Associates Family Dentistry

8d•Onsite

About The Position

The AOM will provide daily support where necessary to ensure business operations are running smoothly. Ability to communicate effectively with others; sets a positive tone in the practice and is technologically savvy. Individuals must be always reliable and present. In addition, escalate any issues, or concerns to OM in a timely manner to be addressed. To be successful in this role, the person must always remain objective, maintain confidentiality and ensure we are meeting the necessary goals/target of the office.

Requirements

Ability to use technology
Strong communication skills
Ability to influence without having direct authority
Outstanding organization & time management skills
Outgoing, approachable personality
High level of customer service
Ability to manage priorities
Ability to escalate issues to Office Manager immediately when needing assistance
Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities
Ability to be self-directed
Ability to train others
Ability to manage difficult situations
Experience working in a fast-paced environment
Must be positive and adaptable to change
Receptive to feedback
Experience in front desk (dental)
Has excellent telephone techniques and can communicate clearly with patients, customers, clients, and team members in person and on phone conversations

Responsibilities

Monitor schedule (Patient flow, correct apt. times, seat patients)
Periodic assistance for room turnover & instrument sterilization
Address minor patient complaints
Coordinate hygiene exams to assist doctors in completing these in a timely manner.
Ensure communication with patients and front desk when running behind schedule to mitigate patient dissatisfaction.
Support clinical staff with creating, editing, and proper use of treatment plan in practice management software (PMS).
Support clinical staff with insurance and account balance/billing questions
Support staff with pricing questions
Support and back-up for insurance verification (PTO coverage, same day LOE walk-in's)
Provide training and direction to front desk personnel in PMS, closing, check-out, Finance plans, etc.
Oversee proper balancing and close out of front desk daily
Ensure lab cases are tracked prior to any necessary appointments and tracked in a practice management system.
Ordering office supplies (Staples, coffee), and assist with review of clinical order invoices for approval
Bank deposits or running necessary errands per direction of OM.
Manage mail checks – review for accuracy & scan for collection person to post.
Assist with posting of mail checks per OM discretion