Assistant Office Manager

Pennian Bank • Mifflintown, PA

2d

About The Position

Pennian Bank is seeking a motivated and detail-oriented Assistant Office Manager to support branch operations and customer service excellence. This role works closely with the Office Manager/Branch Executive Officer to ensure efficient daily operations, regulatory compliance, and achievement of lending and deposit goals. Key Responsibilities Assist in overseeing daily branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements. Support lending activities, including identifying opportunities, compiling data and documentation, and preparing and closing loans. Supervise and support branch staff, including scheduling, training, performance management, and fostering a positive team environment. Provide leadership in the absence of the Office Manager, including branch security, vault operations, and opening/closing procedures. Deliver high-quality customer service by greeting customers, addressing needs, and referring customers to appropriate services. Assist with personnel functions such as timekeeping, performance evaluations, and staff development. Participate in setting branch goals and implementing strategies to meet loan, deposit, and quality incentive objectives. Prepare required reports and ensure accurate documentation and imaging of work. Enforce compliance with Bank Secrecy Act, Patriot Act, and privacy policies. Support risk management, safety, and sound banking practices. Pennian Bank is committed to maintaining a professional, respectful workplace and offers opportunities to grow within a community-focused banking environment.

Requirements

• Prior banking or financial services experience preferred, with exposure to lending and branch operations.
• Supervisory or leadership experience strongly preferred.
• Strong customer service, communication, and organizational skills.
• Ability to exercise sound judgment, manage multiple priorities, and work collaboratively with staff and management.
• Commitment to regulatory compliance and ethical banking practices.
• Education/Training: B.S. or B.A. degree in a related field normally required; specialized business education and training.
• NMLS licensing may be required.
• Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communicative and sales skills; proficient PC skills; a thorough knowledge of bank operating policies and procedures which impact consumer services; a thorough knowledge of the features and benefits of all bank consumer products and services; demonstrated management and supervisory skills; visual and auditory skills; valid driver’s license.
• Experience: A minimum of two (2) years’ experience in a related position normally required.

Responsibilities

• Assist in overseeing daily branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Support lending activities, including identifying opportunities, compiling data and documentation, and preparing and closing loans.
• Supervise and support branch staff, including scheduling, training, performance management, and fostering a positive team environment.
• Provide leadership in the absence of the Office Manager, including branch security, vault operations, and opening/closing procedures.
• Deliver high-quality customer service by greeting customers, addressing needs, and referring customers to appropriate services.
• Assist with personnel functions such as timekeeping, performance evaluations, and staff development.
• Participate in setting branch goals and implementing strategies to meet loan, deposit, and quality incentive objectives.
• Prepare required reports and ensure accurate documentation and imaging of work.
• Enforce compliance with Bank Secrecy Act, Patriot Act, and privacy policies.
• Support risk management, safety, and sound banking practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level