Old St Francis School Hotel Assistant Manager (AM)

McMenamins • Bend, OR

20h

About The Position

McMenamins Old St. Francis School is Hiring for Hotel Assistant Manager

McMenamins is a family-owned company in Oregon and Washington serving our own
handcrafted beer, wine, cider, spirits, and coffee alongside good, honest pub
fare. Locations range from neighborhood pubs to historic hotels. We emphasize
community, art, history, music, food, drink, and fun. McMenamins has seasonal,
as well as long-term career opportunities! We value Diversity, Equity and
Inclusion and welcome individuals from diverse backgrounds.

This position’s primary responsibilities include but are not limited to;
Assisting the Hotel Manager with all Hotel related operations, including
handling daily activity as it relates to the front desk, maintenance and
housekeeping departments under the direction of the Hotel Manager & Property
Manager.  The AM will be expected to be able to perform the responsibilities of
all other hotel non-management positions (front desk, housekeeping, maintenance,
night audit, etc.).  Duties include, but are not limited to:  Reservation
management; supervision of housekeeping, maintenance, and front desk employees;
assisting the Hotel Manager with scheduling and reporting payroll; extensive
communication with the front desk employees on any changes, errors or events on
the property; solve problems to insure guest satisfaction; inventory; ordering
supplies; training and breaking staff; enforcing and adhering to McMenamins and
property policies and procedures; and maintaining customer relations.   The AM
will also be required to help the Hotel Manager with staff supervisory duties
such as, hiring, accurate documentation, employee discipline, and the fair
treatment of the hotel staff. The Hotel AM is held accountable for the daily
activity and inner workings of the front desk, maintenance and housekeeping
departments.

Requirements

• Customer service experience
• Previous supervisory experience
• Knowledge and comfort with computers
• Ability to effectively multi-task
• Flexible schedule including days, evening, weekend and holiday availability
• Work efficiently both independently and as part of a team

Nice To Haves

• Prior hotel experience preferred

Responsibilities

• Assisting the Hotel Manager with all Hotel related operations
• Handling daily activity as it relates to the front desk, maintenance and housekeeping departments under the direction of the Hotel Manager & Property Manager
• Perform the responsibilities of all other hotel non-management positions (front desk, housekeeping, maintenance, night audit, etc.)
• Reservation management
• Supervision of housekeeping, maintenance, and front desk employees
• Assisting the Hotel Manager with scheduling and reporting payroll
• Extensive communication with the front desk employees on any changes, errors or events on the property
• Solve problems to insure guest satisfaction
• Inventory
• Ordering supplies
• Training and breaking staff
• Enforcing and adhering to McMenamins and property policies and procedures
• Maintaining customer relations
• Help the Hotel Manager with staff supervisory duties such as, hiring, accurate documentation, employee discipline, and the fair treatment of the hotel staff
• Accountable for the daily activity and inner workings of the front desk, maintenance and housekeeping departments

Benefits

• Perks and employee discounts: $45 hotel rooms, 40% off bottles of wine, access to concerts.
• Happy Hour beverage pricing all day, 40% off McMenamins apparel & spa services, shift food credits and more.
• Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
• 401(K)plan with employer contribution to eligible employees
• Paid Time Off (PTO)
• Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts
• Belief in a work life balance
• Be part of a fun team and having a positive work environment
• Multiple career path opportunities - we have staff who have gone from front desk attendants to sales associates, from server to manager and many other continuing stories within McMenamins.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees