Chattanooga Assistant Manager

Creature Comforts Brewing Company • Chattanooga, TN

5d

About The Position

The Assistant Manager will support the General Manager in leading the Can Bar team to deliver exceptional guest experience, maintain efficient operations, and foster a positive and collaborative work environment. The Assistant Manager will focus on team support, excellent customer service, effective communication, and adherence to company standards and expectations.

Requirements

• Minimum of 6 months of experience in a bar or restaurant setting or equivalent with an emphasis on team leadership and/or supervisor role.
• Availability to work nights and weekends as needed.
• Ability to work in a constant state of alertness and safety.
• Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Excellent written and verbal communication skills.
• Attention to detail and problem-solving abilities.
• Ability to work independently, take initiative, and make sound judgments.
• Flexibility to adapt to changing priorities and deadlines.
• Professional demeanor and strong interpersonal skills.
• Desire and ability to become an expert in the field.
• Ability to work in a constant state of alertness and safe manner.
• Ability to work in an unfatigued state.
• Ability to accurately gauge lengths of time and distance.
• Ability to quickly store and recall instructions in one’s short-term memory.
• Ability to concentrate.
• Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms.
• Demonstrated caring, committed, and concerned attitude about safety.
• Ability to work on your feet for up to 8 hours, maintaining a rigorous pace of activity, including walking the equivalent of ~8-10 miles on a shift.
• The ability to lift an object that weighs within the range of 20-80 pounds.

Responsibilities

• Team Support and Leadership:
• Be an active team member who prioritizes the good of the whole team over individual interests.
• Support the team in maintaining a collaborative and inclusive work environment.
• Maintain a positive attitude and outlook, setting a good example for others.
• Communicate politely and respectfully with guests and coworkers.
• Provide and receive constructive feedback in a positive manner.
• Lead by example and ensure the team is meeting all expectations.
• Customer Service:
• Always provide excellent customer service, ensuring the highest-quality experience for our guests.
• Address guest concerns and feedback promptly and professionally.
• Foster strong relationships with regular guests and encourage repeat visits.
• Assist in training staff to deliver exceptional customer service.
• Communication and Engagement:
• Engage with all educational resources, beer release information, event information, and lineup note information that is provided.
• Ensure that staff are well-informed and up to date on all relevant information.
• Communicate effectively with the General Manager and other team members.
• Keep the team informed about changes to policies, operations, and events.
• Staff Management:
• Schedule staff shifts to ensure adequate coverage during operating hours.
• Support the training and onboarding of new team members.
• Monitor staff performance and provide feedback to ensure high standards are maintained.
• Address performance issues with guidance and support from the General Manager.
• Operations Support:
• Assist in ensuring the Can Bar has the necessary supplies to run efficiently.
• Help maintain a clean, organized, and well-maintained Can Bar environment.
• Assist in coordinating maintenance and repairs as needed.
• Assist in coordinating and participating in cleaning organizational projects as needed.
• Support inventory management and ordering processes.
• Oversee all end-of-shift procedures, including reporting, cash handling, and opening and closing duties
• Marketing Support
• Capture photo and video content in the taproom for use across social media and marketing channels
• Support promotion of taproom events through in-store signage, social posts, and community outreach.
• Assist in updating website or event listings with accurate, timely information.
• Collaborate with the marketing team to execute simple campaigns and promotions.
• Stay aware of taproom happenings, new releases, and events to ensure content is current and relevant.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed