ASSISTANT MANAGER

Covenant•Orlando, FL

12d

About The Position

Responsible for providing supervisory oversight of security workforce assigned to MCO including assisting in the hiring, badging, administrative duties, and operational oversight of the security operations. This position will report to the CAS Site Manager stationed at Orlando International Airport (MCO).Essential Functions Be a resident expert on the GOAA Post Orders and ensure 100% compliance. Be knowledgeable of the terms and conditions of the GOAA contract. Monitor MCO security workforce to meet Post Order requirements and contract terms and conditions. Assist Site Manager with various administrative duties to include assigning work; planning and scheduling work; assessing employee performance; making selections and promotions. Assist Site Manager in hearing and resolving complaints from employees; taking disciplinary action; identifying training and developmental needs; improving quality and service performance; developing and being accountable for goals and objectives. Assist in training security workforce using written procedures and safety rules, in order to increase job knowledge and expertise. Escalate any employee issue, or potential issue, to the Site Manager and to corporate Human Resources. Maintain employee files both hardcopy and in CAS HRIS: entering information, filing, audits, updating, and reorganization as needed. Prepare, update and oversee successful implementation of security procedures for security workforce. Inspect, observe and evaluate security workforce’s daily activities in order to monitor and communicate individuals' quality of work and overall performance as they progress. Supervise security workforce performance and take immediate and remedial action to correct deficiencies and discrepancies. Be a customer Service champion and representative of CAS with GOAA management, airport employees, and MCO passengers. Assist in monitoring OIA scheduling to ensure appropriate staff on duty and accommodation of leave. Other duties as assigned

Requirements

Bachelor’s degree in security administration, public administration, or related field or equivalent combination of relevant education, training, and experience.
Have three (3) years of progressively responsible security experience, i.e., law enforcement, military or security professions.
Experience preferred supervising a security or screening operation, preferably at a 49 CFR Part 1542 regulated airport or other government facility where security officers were employed.
Professional knowledge of the aviation industry sufficient to provide direction to meet and exceed client expectations for implementing security operations. Preferably 49 CFR Part 1542 experience.
U.S. Citizen, U.S. National, or Lawful Permanent Resident.
Must have a valid State of Florida Class “MB” License.
Must have a valid driver’s license and be able to complete airport provided drivers training program.
Must be able to perform all functions of the job with or without reasonable accommodations.
Must be willing to submit to and pass a drug screen and background check.
Must be willing to comply with our Drug Free Workplace policy.
Must be neat, well-groomed and present a professional appearance.
Be available for emergency response twenty-four (24) hours per day, seven (7) days per week

Nice To Haves

Experience preferred supervising a security or screening operation, preferably at a 49 CFR Part 1542 regulated airport or other government facility where security officers were employed.
Professional knowledge of the aviation industry sufficient to provide direction to meet and exceed client expectations for implementing security operations. Preferably 49 CFR Part 1542 experience.

Responsibilities

Be a resident expert on the GOAA Post Orders and ensure 100% compliance.
Be knowledgeable of the terms and conditions of the GOAA contract.
Monitor MCO security workforce to meet Post Order requirements and contract terms and conditions.
Assist Site Manager with various administrative duties to include assigning work; planning and scheduling work; assessing employee performance; making selections and promotions.
Assist Site Manager in hearing and resolving complaints from employees; taking disciplinary action; identifying training and developmental needs; improving quality and service performance; developing and being accountable for goals and objectives.
Assist in training security workforce using written procedures and safety rules, in order to increase job knowledge and expertise.
Escalate any employee issue, or potential issue, to the Site Manager and to corporate Human Resources.
Maintain employee files both hardcopy and in CAS HRIS: entering information, filing, audits, updating, and reorganization as needed.
Prepare, update and oversee successful implementation of security procedures for security workforce.
Inspect, observe and evaluate security workforce’s daily activities in order to monitor and communicate individuals' quality of work and overall performance as they progress.
Supervise security workforce performance and take immediate and remedial action to correct deficiencies and discrepancies.
Be a customer Service champion and representative of CAS with GOAA management, airport employees, and MCO passengers.
Assist in monitoring OIA scheduling to ensure appropriate staff on duty and accommodation of leave.
Other duties as assigned