Circa - Housekeeping - Assistant Manager

Circa Resort & Casino • Las Vegas, NV

4d

About The Position

Responsible for providing outstanding, friendly and informative guest service while inspecting and maintaining specified standards of cleanliness and safety throughout the hotel Guest room areas, as directed. Assists the Housekeeping Manager in the daily operations of the Housekeeping department. Additionally, attending to guest needs and resolving guest problems to ensure maximum satisfaction at all times.

Requirements

• Ability to communicate effectively in English with guests, team members and management in both written and verbal form
• Have basic math skills and be computer literate
• Understand and comply with all company, departmental rules and regulations, policies and procedures
• Must have basic knowledge of Microsoft Office, Outlook, and Internet
• Must have 6 months to 1 year of related experience
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with team members and guests
• Must be at least 21 years of age
• High school graduate or GED equivalent required
• At least one (1) year of experience as a Housekeeping Supervisor or Housekeeping Manager, or equivalent experience in hotel housekeeping
• At least one (1) year experience in a 500 room property that includes suites
• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Ability to lift and move up to 50 pounds to be able to perform inspector and utility duties as needed
• Manual dexterity to operate job related equipment including, but not limited to, a vacuum, cleaning supplies, and safety equipment
• Tasks performed from a sitting or non-sitting position
• Performance of job duties will require standing, walking, lifting, bending, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned areas as well as constant contact with fellow team members and guests.

Nice To Haves

• Experience with HotSOS and LMS, preferred

Responsibilities

• Practicing, supporting and promoting the Company Service Standards
• Communicating with a diverse and demanding clientele across multiple operational departments
• Answering Guest questions in a manner that reflects an understanding of the department and property in general
• Assuming the responsibilities and duties of the Housekeeping Manager during their absence and days off
• Inspecting rooms on a daily basis to ensure that Housekeeping Supervisors and Guest Room Attendants are in compliance with the sanitation requirements of health laws and standards set by the company
• Assisting in training housekeeping associates on cleaning and maintenance tasks in accordance with OSHA chemical Right-To-Know standards
• Responding to customer complaints and accommodating special requests
• Monitoring and replenishing cleaning products inventory
• Observing and reporting unusual or suspicious behavior

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED