Circa - Hotel - Manager

Recruiting Team•Las Vegas, NV

About The Position

The Hotel Manager is responsible for ensuring the highest level of guest satisfaction while providing strong operational leadership for the department. This position requires clear direction, effective communication, and a commitment to service excellence. The Hotel Manager supports financial objectives by maintaining efficient operations, fostering team development, and ensuring consistent execution of company standards.

Requirements

Must be at least 21 years of age.
Strong ability to communicate effectively with team members, leadership, and guests in both written and verbal form.
Ability to communicate fluently in English
Proficient in common computer applications, including property management systems (PMS), Microsoft Office, email platforms, and basic reporting tools.
Exceptional interpersonal skills with the ability to build rapport, manage conflict, and maintain a positive and professional work environment.
Strong organizational and time‑management skills with the ability to prioritize effectively in a high‑volume, fast‑paced environment.
Demonstrated ability to exercise sound judgment, maintain confidentiality, and make decisions that balance guest satisfaction and business needs.
Ability to model professionalism, accountability, and service excellence in all interactions.
Must be able to work a flexible schedule including nights, weekends, holidays, and special events, based on business demands.
Strong leadership qualities with the ability to motivate, coach, and support diverse teams.
Previous experience in hotel operations, including front desk, guest services, and rooms division, is essential.
High school diploma or equivalent required
Must possess or be able to obtain all required work cards, permits, and certifications, as mandated by local regulations.
Proven track record of delivering exceptional guest service and resolving guest concerns promptly and professionally.
Experience working with hotel property management systems and generating operational reports.

Nice To Haves

Previous managerial experience in hospitality or a related service industry is preferred.
Minimum of two (2) years of front office management and/or supervisory experience is strongly preferred.
Prior experience leading teams, conducting coaching sessions, and facilitating staff development is preferred.

Responsibilities

Promote and uphold all Company Service Standards while ensuring a consistently high level of guest satisfaction.
Oversee daily hotel operations with strong attention to detail, efficiency, and service consistency.
Serve as the primary liaison between hotel operations and all supporting divisions including Facilities, VIP, Concierge, Hospitality, Security, Surveillance, IT, PAD, Housekeeping, and F&B partners to maintain optimal building functionality, guest experience, and overall property readiness.
Champion a holistic, property‑wide view of hotel operations by driving communication, alignment, and accountability across all departments that influence room readiness, building conditions, safety, and guest touchpoints.
Proactively identify operational gaps or property‑related issues affecting the guest experience and coordinate cross‑departmental solutions to ensure timely and effective resolution.
Hold ownership over the overall operational effectiveness of the hotel, ensuring all aspects of the property function smoothly even when certain departments report outside the hotel division.
Facilitate recurring operational walkthroughs with Facilities, Housekeeping, and other partners to verify readiness, identify maintenance needs, and maintain a consistently elevated physical environment.
Manage employee scheduling, labor forecasting, and departmental coverage to support business demands.
Monitor and approve labor hours to ensure usage is justified and aligned with operational needs.
Maintain effective procedures, workflows, and operational controls to support consistent service delivery.
Support Front Desk systems and coordinate improvements, troubleshooting, or updates as needed.
Assist the Hotel Director with forecasting, budgeting, reporting, and departmental analysis.
Support cost‑control efforts by monitoring expenses and identifying opportunities to improve efficiency.
Ensure a safe work environment and enforce all safety protocols.
Provide clear direction, coaching, and accountability to team members and management staff.
Ensure all team members, including management, maintain professional appearance and grooming standards.
Collaborate with Sales and Marketing to maximize occupancy, ADR, and revenue opportunities.
Resolve guest and employee concerns professionally, including escalated or complex situations.
Ensure VIP guests and frequent visitors receive consistent, personalized service.
Maintain strong communication and information flow between shifts and across departments.
Lead department meetings and conduct recurring one‑on‑one coaching sessions with supervisors and assistant managers.
Ensure supervisors and assistant managers complete assigned duties and follow established procedures.
Ensure all managers complete daily checklists accurately and consistently to maintain operational standards.
Oversee departmental inventory and ensure accurate stock levels for key sleeves, room keys, water, and other essential supplies.
Maintain a visible leadership presence on the floor during key business periods.
Foster a positive, collaborative work culture focused on teamwork, accountability, and service excellence.
Support training, onboarding, and ongoing professional development for staff.
Oversee departmental email communication and follow‑up to ensure timely, high‑quality service.
Review daily logs, reports, and shift handovers to ensure smooth operational continuity.
Ensure all hotel departments comply with policies, SOPs, licensing requirements, and brand standards.
Represent the property at company events, community activities, and cross‑department initiatives.
Attend required management meetings and contribute meaningful insights, operational updates, and solutions that support company objectives.
Support leadership in implementing new programs, service enhancements, and operational improvements.
Monitor guest service scores, identify trends, and implement improvement strategies.
Conduct routine audits of service readiness, phone etiquette, and operational efficiency.
Evaluate departmental performance and implement corrective actions as needed.
Maintain the organization and cleanliness of the back office, Front Desk, Bell Desk, and VIP areas to support a professional and efficient work environment.