Assistant Manager, US Product Analytics & Optimization

Western Union•Denver, CO

1d•Hybrid

About The Position

We are seeking an Assistant Manager to drive product analytics, production quality management, and experience optimization for our US digital experience. In this role, you will help identify, surface, and resolve critical issues across the customer journey to ensure stability, improve funnel performance, and improve the experience for our customers. You will collaborate closely with regional product leadership and cross-functional teams to deliver seamless, reliable, and world-class customer experience. Assist with successfully developing product strategy, manage product offerings including value proposition, features, functionality, pricing and distribution for the core domestic business, C2C money transfers across all channels (retail, phone, web). Perform thorough production testing across the US experience to proactively identify and surface issues. Report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams. Monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability. Drive improvements to the customer experience (from inception through execution) based on analytics and testing, not only fixing the root cause of the problem, but taking the customer experience to the next level. Track funnel metrics to measure stability, identify conversion issues, and recommend improvements. Partner with the US Regional Product Lead to generate funnel analytics and insights that guide prioritization and optimization efforts.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or similar discipline.
3+ years of experience in product management, quality assurance, or related discipline, with a focus on digital products.
Proven ability to test, identify, and resolve issues in live production environments.
Strong analytical skills with experience in funnel analysis and performance tracking.
Comfortable working cross-functionally with engineering, operations, and product leadership.
Excellent problem-solving, communication, and organizational skills.
Ability to balance proactive issue detection with long-term platform and product stability goals.

Responsibilities

Identify, surface, and resolve critical issues across the customer journey
Collaborate with regional product leadership and cross-functional teams
Assist with developing product strategy
Manage product offerings including value proposition, features, functionality, pricing and distribution
Perform thorough production testing
Report, prioritize, and support resolution of critical issues
Monitor error spikes in production
Drive improvements to the customer experience
Track funnel metrics to measure stability
Partner with the US Regional Product Lead to generate funnel analytics and insights