Assistant Manager, Ticket Operations & Box Office

Los Angeles Football Club•Los Angeles, CA

1d•$72,000 - $75,000•Onsite

About The Position

The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise, and success in the fields of entertainment, sports, technology, and media. LAFC is invested in the world’s game and Los Angeles, constructing, and developing the 22,000 seat BMO Stadium and a top-flight training center on the campus of Cal-State Los Angeles. POSITION SUMMARY The Assistant Manager, Ticket Operations & Box Office will assist in managing all aspects of day-to-day operation in the Box Office at BMO Stadium for LAFC, ACFC and outside events to ensure the highest quality service is being provided. This role reports the Manager, Ticket Operations & Box Office.

Requirements

Bachelor's Degree or equivalent experience in a Box Office/Ticket Operations department required.
Minimum of 1-3 years experience in a Box Office/Ticket Operations environment in the Sports & Entertainment industry required.
Innate passion for customer service and providing an exceptional product to elevate the guest experience.
Must possess strong interpersonal and customer service skills with the ability to maintain a positive and professional demeanor at all times.
Detail-oriented, driven self-motivator with a strong work ethic to get the job done.
Ability to read, listen, and communicate effectively in English - both verbally and in writing.
Ability to work productively in an unstructured environment with frequent interruptions.
Excellent organizational and time management skills.
Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, OneNote, and Outlook).
Flexible schedule with the ability to work nights, weekends, and holidays is required.

Nice To Haves

Previous experience with a CRM database a plus.
Bilingual in Spanish a plus.
Knowledge of ticketing software (especially Ticketmaster, Archtics, Host, and TM1), box office management, and technological trends is a plus.

Responsibilities

Manage the hiring, training, and scheduling of 20+ part-time Ticket Sellers to operate Box Office for event and non-event days.
Monitor staffing budget as it pertains to department budget, daily operation, and event agreements – i.e., number of staff and hours permitted to work based on agreement with show promoters.
Assist in preparing daily financial reconciliation and reporting of all Box Office sales, including audit and reconcile of large volume of cash and credit card transactions.
Assist in development and implementation of internal & external reporting based on promotions, sales, inventory, and balance due for all ticketed events at the Stadium.
Assist in managing internal and external ticket resolutions on event and non-event days.
Ensure timely processing of all internal ticket orders, including processing and printing (if necessary) all ticket sales and service requests.
Assist department managers with all LAFC and non-MLS ticketed event related reports and files.
Serve as back up to the Manager, Box Office & Ticket Operations, in their absence.
Serve as department liaison to Angel City FC, completing tasks as needed to ensure highest level of service.
Manage parking sales and parking pass fulfillment through the ticketing system.
Other tasks and duties as assigned by Supervisor/Management.