Assistant Manager- Stewarding (Overnight)

Wynn Resorts•Everett, MA

4d•$67,000 - $72,000•Onsite

About The Position

The Encore Boston Harbor Assistant Manager – Stewarding reports to the Assistant Executive Steward and is responsible for managing staff and conducting daily inspections of all food & beverage areas to ensure compliance with federal, state, and local health and fire code regulations and overall kitchen cleanliness. This position supervises the maintenance of kitchen areas and kitchen equipment and maintains inventory and supplies necessary to support stewarding staff. Responsibilities include, but are not limited to: maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience.

Requirements

18 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
High school degree or equivalent required.
Minimum 3 years of stewarding experience required, 1 years in a leadership role preferred.
Requires strong computer skills and proficiency in Microsoft Office
Candidate must have experience with planning and project management.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Fluent knowledge of chemicals, SDS personal protection equipment, sanitation, and OSHA guidelines.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

Nice To Haves

ServSafe or equivalent certification preferred.
Knowledge of union as well as non-union working environments preferred.

Responsibilities

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Manages the performance of team members under his/her area of responsibility.
Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
Runs daily pre-shift meetings with stewarding team members.
Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
Manages the cleanliness and maintenance of all kitchen equipment and areas
Ensure all food & beverage outlets are compliant with Health and Safety standards
Responsible for positive working relationships with the Health Department and adhere to all safety and sanitation regulations
Orders and issues correct chemicals for designated items for cleaning and sanitizing various surfaces according to OSHA regulations and hotel requirements.
Notify Assistant Executive Steward of any tasks not completed on assigned time frame.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.