Assistant Manager & Sales Associate

Hand & Stone•Seminole, FL

16d•$17 - $18

About The Position

Hand & Stone Massage and Facial Spa is seeking a motivated, results-driven Assistant Manager to support daily operations, drive sales performance, and deliver exceptional customer experiences. The ideal candidate thrives in a fast-paced environment , leads by example, and is comfortable working with sales goals, incentives, and membership conversions .

Requirements

Proven experience in sales, customer service, or retail management
Ability to perform in a fast-paced, goal-oriented environment
Strong communication, leadership, and problem-solving skills
Experience working with commissions, incentives, and performance metrics
Ability to work a flexible schedule , including evenings, weekends, and holidays
Professional demeanor with a passion for wellness and customer care

Responsibilities

Support the Spa Manager in daily operations, staff leadership, and overall spa performance
Drive sales, customer service excellence, and membership growth
Maintain a minimum monthly membership conversion rate of 15%
Coach and motivate front desk associates to meet individual and team goals
Deliver outstanding guest experiences and resolve customer concerns professionally
Monitor schedules, handle shift coverage, and assist with staff training and development
Ensure compliance with company policies, procedures, and brand standards
Accurately handle POS transactions, reporting, and operational tasks