Assistant Manager, Retail Photo Services
About The Position
As an Assistant Manager, Retail Photo Services at VENU+, you will play a crucial role in ensuring the smooth operation of our business. From managing staff and schedules to coordinating events and providing exceptional customer service, this is an incredible opportunity to make a positive impact on our customers' experiences. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team. Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.
Requirements
- High school diploma/GED
- Excellent written and verbal/interpersonal communications skills
- 1+ years of leadership experience in theme park, hospitality, retail management or another environment with a strong customer focus background
- Ability to lead, motivate/mentor, communicate, and generally interact with people in a positive way
- Professional, energetic, and positive attitude with strong organizational and problem-solving skills
- Ability to analyze results, plan, make good decisions, and take responsibility
- Able to work in outdoor/indoor environments
- Reliable transportation for travel within assigned region
- Working knowledge of computers and applications (Word, Excel, Outlook)
- Flexible scheduling including nights, weekends, and holidays
Responsibilities
- Establish and maintain positive and successful relations with venue B2B clients
- Ensure proper staff scheduling are being completed and communicated on-time
- Champion exceptional guest service and persuasive upselling tactics with front line staff
- Manage complete and accurate reporting according to company policies and procedures
- Analyze daily sales activity and reports, creating action plans for continued growth for site
- Coach and develop staff in both proper photo capture techniques and upselling sales tactics
- Ensure staff follow venue safety rules and are working in a safe manner as per policy standards
- Foster a constructive and collaborative atmosphere while upholding our fundamental values and policies
- Maintain/oversee site cleanliness, employee uniform, and guest service delivery exceed company and location standards
- Maintain a safe working environment, by reporting dangerous/suspicious items or persons to venue management
- Protect company confidential data and ensure secure areas are always locked, this includes company computers containing sensitive data, safes and filing cabinets
- Assist with all functions within a photo location in compliance with VENU+ policies and procedures
- Assist in other tasks, duties, or projects as assigned by management
Benefits
- Medical, Dental, Vision, Health Savings Account, Flexible Spending Account
- 401(k) retirement plan with employer match (Roth and Traditional Options)
- Basic Life/AD&D, Voluntary Life/AD&D
- Company paid Short-Term Disability
- Company paid Long-Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
