Assistant Manager, Retail Photo Services

VENU+ • Bristol, CT

5d • Onsite

About The Position

As an Assistant Manager, Retail Photo Services at VENU+, you will play a crucial role in ensuring the smooth operation of our business. From managing staff and schedules to coordinating events and providing exceptional customer service, this is an incredible opportunity to make a positive impact on our customers' experiences. Establish and maintain positive and successful relations with venue B2B clients Ensure proper staff scheduling are being completed and communicated on-time Champion exceptional guest service and persuasive upselling tactics with front line staff Manage complete and accurate reporting according to company policies and procedures Analyze daily sales activity and reports, creating action plans for continued growth for site Coach and develop staff in both proper photo capture techniques and upselling sales tactics Ensure staff follow venue safety rules and are working in a safe manner as per policy standards Foster a constructive and collaborative atmosphere while upholding our fundamental values and policies Maintain/oversee site cleanliness, employee uniform, and guest service delivery exceed company and location standards Maintain a safe working environment, by reporting dangerous/suspicious items or persons to venue management Protect company confidential data and ensure secure areas are always locked, this includes company computers containing sensitive data, safes and filing cabinets Assist with all functions within a photo location in compliance with VENU+ policies and procedures Assist in other tasks, duties, or projects as assigned by management

Requirements

• High school diploma/GED
• Excellent written and verbal/interpersonal communications skills
• 1+ years of leadership experience in theme park, hospitality, retail management or another environment with a strong customer focus background
• Ability to lead, motivate/mentor, communicate, and generally interact with people in a positive way
• Professional, energetic, and positive attitude with strong organizational and problem-solving skills
• Ability to analyze results, plan, make good decisions, and take responsibility
• Able to work in outdoor/indoor environments
• Reliable transportation for travel within assigned region
• Working knowledge of computers and applications (Word, Excel, Outlook)
• Flexible scheduling including nights, weekends, and holidays

Responsibilities

• Establish and maintain positive and successful relations with venue B2B clients
• Ensure proper staff scheduling are being completed and communicated on-time
• Champion exceptional guest service and persuasive upselling tactics with front line staff
• Manage complete and accurate reporting according to company policies and procedures
• Analyze daily sales activity and reports, creating action plans for continued growth for site
• Coach and develop staff in both proper photo capture techniques and upselling sales tactics
• Ensure staff follow venue safety rules and are working in a safe manner as per policy standards
• Foster a constructive and collaborative atmosphere while upholding our fundamental values and policies
• Maintain/oversee site cleanliness, employee uniform, and guest service delivery exceed company and location standards
• Maintain a safe working environment, by reporting dangerous/suspicious items or persons to venue management
• Protect company confidential data and ensure secure areas are always locked, this includes company computers containing sensitive data, safes and filing cabinets
• Assist with all functions within a photo location in compliance with VENU+ policies and procedures
• Assist in other tasks, duties, or projects as assigned by management

Benefits

• Paid Holidays
• 401(k) retirement plan with employer match (Roth and Traditional Options)
• Pet insurance

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED