Assistant Manager, Retail Photo Services

VENU+ • West Mifflin, PA

10d • Onsite

About The Position

As an Assistant Manager, Retail Photo Services at VENU+, you will play a crucial role in ensuring the smooth operation of our business. From managing staff and schedules to coordinating events and providing exceptional customer service, this is an incredible opportunity to make a positive impact on our customers' experiences. Foster a constructive and collaborative atmosphere while upholding our fundamental values and policies Analyze daily sales activity and reports, creating action plans for continued growth for site Coach and develop staff in both proper photo capture techniques and upselling sales tactics Champion exceptional guest service and persuasive upselling tactics with front line staff Work with Site Leads to continually build their leadership skills and develop deeper management bench strength Ensure optimum staffing levels, while continuously monitoring labor effectiveness Coach and develop staff in both proper photo capture techniques and upselling sales tactics Responsible for safety of staff and ensuring that immediate work areas are free from dangerous objects and staff are working in a safe, responsible manner always Work with Site Leads to continually build their leadership skills and develop deeper management bench strength Ensure site cleanliness, employee uniform, and guest service delivery exceeds company and location standards Maintain a safe working environment, by reporting dangerous/suspicious items or persons to venue management Ensure staff follow venue safety rules and are working in a safe manner always Ensure proper staff scheduling is completed and communicated on-time Establish and maintain positive and successful relations with venue B2B clients Protect company confidential data and ensure secure areas are always locked, this includes company computers containing sensitive data, safes and filing cabinets Assist with all functions within a photo location in compliance with company policies and procedures

Requirements

• High school diploma/GED
• 1+ years of leadership experience in theme park, hospitality, retail management or another environment with a strong customer focus background.
• Excellent written and verbal/interpersonal communications skills.
• Ability to lead, motivate/mentor, communicate, and generally interact with people in a positive way
• Professional, energetic, and positive attitude
• Strong organizational and problem-solving skills
• Ability to analyze results, plan, make good decisions, and take responsibility.
• Able to work in outdoor/indoor environments
• Reliable transportation for travel within assigned region
• Working knowledge of computers and applications (Word, Excel, Outlook)
• Flexible scheduling including nights, weekends, and holidays

Responsibilities

• Foster a constructive and collaborative atmosphere while upholding our fundamental values and policies
• Analyze daily sales activity and reports, creating action plans for continued growth for site
• Coach and develop staff in both proper photo capture techniques and upselling sales tactics
• Champion exceptional guest service and persuasive upselling tactics with front line staff
• Work with Site Leads to continually build their leadership skills and develop deeper management bench strength
• Ensure optimum staffing levels, while continuously monitoring labor effectiveness
• Coach and develop staff in both proper photo capture techniques and upselling sales tactics
• Responsible for safety of staff and ensuring that immediate work areas are free from dangerous objects and staff are working in a safe, responsible manner always
• Work with Site Leads to continually build their leadership skills and develop deeper management bench strength
• Ensure site cleanliness, employee uniform, and guest service delivery exceeds company and location standards
• Maintain a safe working environment, by reporting dangerous/suspicious items or persons to venue management
• Ensure staff follow venue safety rules and are working in a safe manner always
• Ensure proper staff scheduling is completed and communicated on-time
• Establish and maintain positive and successful relations with venue B2B clients
• Protect company confidential data and ensure secure areas are always locked, this includes company computers containing sensitive data, safes and filing cabinets
• Assist with all functions within a photo location in compliance with company policies and procedures

Benefits

• Paid Holidays
• Paid Time Off
• 401(k) retirement plan with employer match (Roth and Traditional Options)
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED