Assistant Manager, Quality Operations

Four Hands•Austin, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Assistant Quality Manager supports the execution of quality assurance initiatives to ensure products meet Four Hands’ standards for craftsmanship, safety, and customer experience. This role partners cross-functionally with Product Development, Sourcing, Operations, Sales, and global teams to reduce defects, improve processes, and drive a consistent, scalable quality culture.

Requirements

5+ years of experience in Quality, Manufacturing, Operations, or a related field
Experience with quality assurance, defect reduction, and continuous improvement initiatives across products and supply chains
Working knowledge of quality methodologies, including root cause analysis and corrective and preventive action (CAPA)
Experience collaborating cross-functionally with Product Development, Sourcing, Operations, and Sales teams to resolve quality issues and improve processes
Strong analytical and problem-solving skills, with experience using quality metrics, KPIs, and trend analysis to drive decisions
Experience identifying and mitigating quality or compliance risks in support of customer experience and brand standards
Ability to support team development through coaching, training, or knowledge sharing
Effective communication skills, with the ability to work across technical and non-technical stakeholders
Experience coordinating projects or initiatives in a cross-functional or matrixed environment

Nice To Haves

Experience in furniture, consumer goods, manufacturing, or related industries
Familiarity with global supply chains and overseas vendors
Experience with quality management systems (QMS), inspection tools, or audit frameworks
Lean, Six Sigma, or similar continuous improvement training or certification

Responsibilities

Support the Quality Manager in leading day-to-day quality operations, including team oversight, performance support, and execution of departmental priorities
Provide coaching and development support to Quality team members, reinforcing technical capabilities, accountability, and alignment with company standards
Foster a collaborative and high-performing team environment by promoting clear communication, engagement, and continuous improvement
Partner cross-functionally with Product Development, Sourcing, Operations, Distribution Centers, and Sales to support quality standards, resolve issues, and drive improvement initiatives
Support the implementation and maintenance of quality systems, including inspection standards, testing requirements, and compliance with internal and external regulations
Assist in root cause analysis and corrective and preventive actions (CAPA) to address defects, reduce waste, and improve product quality
Contribute to quality-related projects using structured problem-solving and project management approaches
Monitor and analyze quality performance metrics, providing insights to support data-driven decision-making
Maintain accurate quality documentation and support reporting tools and dashboards to improve organizational visibility
Identify and escalate quality risks that may impact product performance, customer experience, or brand reputation
Support audit activities, compliance reporting, and documentation as required
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey