Assistant Manager, Pool

Resorts World Las Vegas•Las Vegas, NV

14d

About The Position

The Pool Assistant Manager is a hands-on leader who coordinates daily operations of the pool deck and all front of house functions within the bars and restaurant. They act as a critical link between front-line staff and senior management, ensuring luxury service standards and safety protocols are met.

Requirements

At least two years of experience within Restaurant/Pool Operations or Hotel Operations in a similar or related field.
At least a year’s experience in a manager role in a similar or related field.
Able to utilize guest service satisfaction performance metrics from stay satisfaction Surveys, TripAdvisor, Yelp, etc. to generate action plans to address service opportunities.
Working knowledge of Microsoft Office applications, point of sale systems, property management and restaurant management systems.
Ability to effectively communicate in English.
Able to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Ability to maintain confidentiality of information.
Ability to work outdoors, especially during the summer season.
Ability to work varied shifts, including nights, weekends and holidays.
At least 21 years of age.
Proof of eligibility to work in the United States
Position required licenses: Food Service Card, Alcohol Awareness, Lifeguard Certification
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
Extreme weather conditions.
Prolonged walking/standing.
Bending and reaching.
Transporting, pushing, pulling, lifting and maneuvering items weighing up to 50 lbs.
Eye/hand coordination.
Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Nice To Haves

Strong strategic planning, project management skills, and superior decision-making while managing multiple priorities.
Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
Polished appearance and demeanor.
Excellent organizational and customer service skills.
Ability to successfully mentor a team.
Experience managing a workforce of at least 25 employees.
Forbes Five Star/AAA Five Diamond experience.
Ability to understand and speak multiple languages.
Previous experience managing employees using a collective bargaining agreement.
Previous experience working in a large, luxury resort setting.

Responsibilities

Manage daily opening and closing procedures of the pool and promptly address any guest complaints or service delays.
Monitor stock levels of food, beverages, and amenities by assisting with month-end inventory and placing orders.
Train, coach, and deploy staff (servers, bartenders, cabana and pool attendants, lifeguards) based on business volume.
Conduct walks and inspections to ensure optimal maintenance, cleanliness, and presentation of the pool deck and dining areas.
Enforce SNHD Health Standards for pool sanitation and F&B Health Standards.
Ensure team members adhere to Resorts World Company guidelines as stated in team member training manual and team member handbook.
Ensure all Resorts World core values and property and department standards are implemented and applied.
Obtain and maintain position-specific licensing.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Other duties as assigned.