Payment Services, Assistant Manager

VENTURA COUNTY CREDIT UNION•Ventura, CA

1d•$33 - $41•Onsite

About The Position

The Assistant Manager, Payment Services works under the leadership of the Director, Payment Services to supervise and optimize daily responsibilities of the payment services area including company operations, products, member service, and security. They assist in the development and implementation of departmental processes and enhancements leading to efficient and prompt quality service to members. This position is based at our corporate office and requires fully onsite work in Ventura, CA.

Requirements

3-5 years’ directly related experience in financial institution operational processes, including but not limited to ACH/EFT/item processing, card processing and dispute resolution.
Previous experience in online banking and P2P operations preferred.
Must be proficient in computer systems (Microsoft Office) and comfortable working with multiple systems.

Nice To Haves

1+ years of previous lead/supervisory experience at a financial institution preferred.
Working knowledge of the following systems – Symitar/Episys, MeridianLink, Microsoft 365, SharePoint, and Genesys Cloud.
A dedication to service, working with organizations that seek to improve the lives of people in your community.

Responsibilities

Supervise, organize, and direct payment strategies team members through assignment of work, scheduling, coordination and providing technical guidance and support, ensuring all employees in the department are thoroughly trained on all assigned tasks. These tasks include, but are not limited by the following: ACH Courtesy Pay/NSF Escheatment IRA and IRS Reporting Item Processing Wire Processing Subpoenas Levy External Transfers Dormant & Decedent Accounts General Ledger activities Card Processing ATM network Fraud/Dispute processing Online Banking/Mobile App Shared Branching
Support the Director, Payment Services maintaining a highly motivated, well-trained staff and maintaining effective employee relations.
Develop, implement, and continuously refine standard operating procedures to deliver exceptional service to members and internal teams while optimizing workflow efficiency and operational quality.
Ensure compliance with regulatory requirements and internal policies.
Maintain updated knowledge of regulatory and operational changes or enhancements affecting department and operational functions
Investigate and resolve any discrepancies or issues related to payment services.
Work closely with fraud team to assess and resolve potential risk factors.
Review and complete payment services related GL reconciliations to ensure accuracy and assist in identifying and resolving any GL out-of-balance issues.
In coordination with Director, Payment Services, develop metrics for the tasks / products within departmental oversight, report on these metrics monthly.
Assist in the development of short and long-term goals and plans for the department. Provide suggestions and recommendations.
Assists in the analysis, justification, recommendations and execution of changes in the operational process to enhance productivity and effectiveness.
Serve as a back up for department duties as needed.
Acts as the ‘dual’ on tasks requiring such a process as required, when another ‘dual’ is not available.