Assistant Manager Park Services

NBCUniversal • Universal City, CA

9d • $70,000 - $80,000 • Onsite

About The Position

The position is responsible for supporting the Park Services department & overseeing park Team Members. This person will ensure that the Theme Park environment is consistently maintained in a clean, safe & presentable manner while complying with all procedures & regulatory requirements. In addition this person will be responsible for implementing departmental programs focusing on Team Member & Guest Satisfaction.

Requirements

• High School or GED required.
• Minimum 4 years of Operations management/team leadership experience; or equivalent combination of education and experience.
• Must be available to work on weekends, holidays and nights as required

Nice To Haves

• Possess excellent written and verbal skills to effectively communicate with all levels of the organization
• Strong focus on planning and organizing work load
• Proficient in Microsoft programs (Word & Excel)
• Theme Park Operations knowledge
• Experience managing in a union environment
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter
• Experience leading a high-volume workforce

Responsibilities

• Manages daily operation of Park Services Team Members.
• Ensures that facility cleanliness standards are maintained at all times
• Mentors and counsels Team Members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards
• Lead workforce planning; reward and recognition; employee events, and TSAT action planning
• Directly oversees and manages a group of employees in Day Operations
• Provide work direction counseling, coaching and performance reviews to hourly staff
• Develop and implements programs to improve guest and Team Member satisfaction.
• Ensure appropriate and timely investigation and responses to guest and Team Member concerns
• Ensures daily operating logs and employee records are accurately maintained
• Ensures that all safety procedures are understood and followed by providing up to date safety training to all Team Members
• Knowledge of operating budgets and adjusts operations as necessary to identify and control budgets.
• Conduct quality control inspections of all assigned areas
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
• Acts as EHS Safety Team representative for Team Members
• Acts as crisis management including Guests’ and Team Member Medical/Emergency situations.
• Performs other duties as assigned

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED