Assistant Manager, Operations

Maersk•Los Angeles, CA

7d•$65,000 - $70,000

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Summary: The Assistant Manager, Operations is responsible for supporting daily operational activities to ensure efficient delivery, customer satisfaction, and team performance. This role oversees routing, dispatch, and in-home delivery operations while maintaining strong relationships with vendors, stores, and independent contractors. The position supervises customer service and routing staff, ensuring accurate order processing, timely deliveries, and effective resolution of shipping discrepancies or customer concerns. The ideal candidate is a self-motivated leader with strong communication and customer service skills who can manage multiple operational priorities while maintaining high performance and service standards.

Requirements

Flexible work schedule
Must be Self-Motivated to work with little supervision
Excellent Attendance record
Positive Attitude and ability to work with others
Good Communication Skills
Excellent Customer Service Skills
Technology Adaptability
Interpersonal Skills
Friendly and approachable personality
Bachelor's Degree Preferred
5+ years of experience in Logistics, Supply Chain, or Related Field
Excellent problem-solving skills
Good time management skills
Experience working in a manufacturing environment
Experience in a Supervisor role, including performance reviews of direct reports

Responsibilities

Develops and maintains relations with vendors, stores, and independent contractors.
Ensures follow-up on shipping discrepancies, damaged goods, and in-home damage claims.
Dispatches trucks using GPS technology.
Oversees in-home delivery for customers
Maintains monthly operating reports that include statistics and customer service scores.
Oversees Customer Service Representatives and Routers.
Attendance and Punctuality are essential functions of the job
Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing, and delivery
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; rewarding and providing direction employees; addressing complaints and resolving problems