Assistant Manager Operations & Housekeeping | Full-Time | Atlantic City Convention Center
About The Position
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Assistant Manager Operations & Housekeeping provides direct supervision to all full time and part time staff, specifically in the areas of housekeeping and overseeing pre and post event cleanings.
Requirements
- Degree in Facility Management or related field experience preferred.
- High School Diploma (or equivalent) required.
- Minimum 2-3+ years of experience in facility operations supervision or with comparable increasing responsibility in an arena, stadium, convention center, public assembly facility with knowledge of set up/housekeeping and/or event coordination.
- Previous experience working with unions.
- Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations.
- Self-motivated with excellent organizational skills.
- Must be comfortable multi-tasking and working in a fast-paced environment.
- Familiarity of OSHA requirements.
- Strong interpersonal skills necessary, including excellent verbal and written communication skills.
- Possess valid forklift certification or have the willingness to acquire.
- Working knowledge of scrubbers, sweepers and forklifts.
- Must be available to work nights, days, weekends and holidays.
- Ability to work independently and as part of a team.
Nice To Haves
- Degree in Facility Management or related field experience preferred.
Responsibilities
- Assume management responsibility for all services and activities involved in the operations of all convention and meeting room spaces
- Oversee and supervise all full-time and part-time Operation and Housekeeping staff to complete event conversions in a timely manner. Responsible for pre and post clean checklists and following up on assignments that are handed out to ensure completion.
- Interview, select and train all full and part-time staff
- Lead/coordinate staff training and safety programs and are aware of proper safety guidelines.
- Plan, direct, coordinate, and review the work plans for Atlantic City Convention Center; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures
- Review and understand event documents to forecast staffing, supplies and equipment needs for all events.
- Manage weekly schedules for all Housekeeping and Operations Staff
- Review and approve timecards (weekly) for all Housekeeping and Operations Staff, as well as managing temp staff sign in sheets and hours
- Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies. Maintains departmental equipment; notify Operations Manager when repairs are needed.
- Build a relationship with vendors and contractors
- Provide excellent customer service assistance to internal and external clients
- Maintain a customer first mentality
- Perform other duties as assigned
Benefits
- Health, Dental and Vision Insurance
- 401(k) Savings Plan
- 401(k) matching
- Paid Time Off (vacation days, sick days, and 11 holidays).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
