Assistant Manager of Operations

Dept.of Off Street Parking•Miami, FL

32d•Onsite

About The Position

The Assistant Manager of Operations is the field operations team leader and is entrusted with overseeing the maintenance, security, and daily operations of Miami Parking Authority-operated surface lots and garages within the City of Miami Marlins Operation. The Assistant Manager assigns duties to Parking Service Assistants to support the uninterrupted operations of off-street parking facilities (Lots/Garages) via conducting facility inspections, identifying/correcting hazards, rendering light maintenance, and providing exemplary customer service to facility patrons (non-inclusive list). The incumbent maintains relationships with equipment vendors and service providers, addressing pending service issues and ordering supplies.

Requirements

Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Basic mathematical ability (e.g., addition, subtraction, division, etc.)
Effective oral and written communication skills and strong customer service skills required, multi-lingual skills desired
Excellent interpersonal skills with the ability to always maintain professionalism and diplomacy in potential stressful, difficult and confrontational situations.
Basic computer skills (e.g., typing, emailing, etc.)
Knowledge of supervisory principles and practices (e.g., progressive discipline, performance management, personal training, etc.)
Ability to lift minimum 25 pounds.
Ability to collect and analyze data to support operational decision making.
Ability to work independently and demonstrate sound judgment regarding the escalation of operational issues to the proper authority.
Minimum high school diploma/GED equivalent
Must be able to work in a fast-paced environment.
Management experience in a multiple location environment

Nice To Haves

Associate’s degree (preferred)
Supervisory experience in a parking management company (preferred)
Ability to conduct light maintenance to all equipment when needed

Responsibilities

Ensures the safety, security, and proper up-keep of assigned facilities by utilizing scheduled inspections, no-notice walk-through inspections and other established procedures.
Monitors actions and performances of assigned and contract employees to ensure compliance.
Manages and inspects facilities Cameras, PA System, Elevators, Lighting, POF equipment.
Review daily reports prepared by personnel assigned to the maintenance of facilities and prepare works orders as needed.
Monitors and orders the necessary supplies and materials needed for the facilities.
Assist with annual performance reviews for all employees in their assigned facilities.
Assist Manager with customers’ requests of appeals and reports to ensure accuracy and to detect possible inaccuracy of citations.
Ensures proper training of employees.
Responds to customer complaints and inquiries.
Completes other related duties and special projects as assigned.
Responds to requests for services and other assistance from supervisors, staff, and members of the public.
Provides recommendations on various staff matters including hiring, disciplinary actions, and evaluations.
Performs other duties as required.