Assistant Manager of Food and Beverage - The Hotel Hershey
About The Position
Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner. This position is responsible for assisting in the management and administration of food and beverage operations at The Hotel Hershey and will be assigned to various outlets subject to need and demand. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Requirements
- Minimum of 3 years of related experience.
- Industry Experience - Food & Beverage, Hospitality/Tourism
- Minimum of 1 year supervisory experience.
- 18 years of age or older.
- Post-Employment - RAMP Certification
- Post-Employment - ServSafe Certification
- Completion of high school or GED
- Proven employee/guest relations, leadership, motivation, communication, problem solving, and organization skills.
- Working knowledge of hospitality financial systems and controls
- Keyboarding skills and PC familiarity; knowledge of POS and Timesaver helpful.
- Professional image representative of property image.
- Must be able to speak and read the English language.
Responsibilities
- Oversee and coordinate all outlet service training. Ensure staff are up to date on training requirements. Conduct regular reviews and updates of standards.
- Supervise outlet/ banquet wait staff, server assistants, buffet runners, host(esses), cashiers, and dining reservationists. Plan and assign daily goals, tasks, and assignments in order to meet business demand.
- Schedule staff and complete payroll information in adherence with labor budget.
- Complete inventories as needed or scheduled. Order and maintain par levels of product inventory.
- Monitor service standards to ensure compliance with health, safety, and sanitation standards
- Maintain guest service and hospitality standards. Lead and direct staff to uphold high service and hospitality standards.
- Cross-train and support other F&B outlets as needed. This position also participates in the evening Manager on Duty program.
- Perform other duties as assigned.
Benefits
- FREE admission to Hersheypark
- discounts
- Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working
- 401K Contribution
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
High school or GED
Number of Employees
101-250 employees
