Assistant Manager of Faciltites & Maintenance

Pyramid Global Hospitality•Charlotte Harbor, FL

12d

About The Position

The Assistant Manager of Facilities & Maintenance is responsible for hands-on leadership & oversight of the daily activities of the operational Engineering staff within the resort campus. This includes establishing and maintaining safety procedures & documents; approving, scheduling and authorizing project activities; maintenance of all equipment, compliance with applicable environmental, safety, and health regulations, company directives, and safety requirements. This role will require the ability to lead teams of diverse Engineering expertise and operational focus to successfully achieve objectives. All duties are performed in accordance with the department and Sunseeker Resort policies, practices and procedures.

Requirements

Minimum of five (5) years’ experience in a Facilities-related position, or equivalent experience
Ability to work varied shifts, including weekends and holidays
Working knowledge of Microsoft Office
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor

Nice To Haves

Previous experience in a resort, hotel, or industrial complex preferred.
HVAC certification is a plus.
OSHA 30/10 certification preferred.

Responsibilities

Provide technical, functional and operational leadership for approximately 30 individuals that cover a variety of functional areas such as: facility management and maintenance, industrial hygiene, chemical safety, equipment safety, and project planning
Monitor all building systems (automation systems, fire systems, electrical, elevators, HVAC, hotel, and preventative maintenance) as well as all engineering equipment and machinery. Ensure always in primal working order and troubleshoot when necessary
Coordinate with all support departments (Front Office, Convention, F&B, Security and others) to understand immediate operational needs; provide deconfliction of facilities and expert support that is compliant with policies and regulations; follow through to ensure successful completion
Collaborate with stakeholders to develop short-term operational plans and long-term strategic plans for each area that identifies operational and sustainment requirements
Manage administration, cost, schedule and performance of all trades and functions; evaluate critical issues/impacts, and ensure the optimal utilization of resources and talent
Support project teams by ensuring all work scope falls within the approved facility authorizations and is executed safely and securely by following established processes and procedures
Foster a culture that promotes professional development, safety and inclusion by orchestrating growth opportunities and ensuring timely task completion in a dynamic resort environment. Establish clear responsibility and accountability for carrying out requirements
Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
Continue to learn and be on the forefront of new technology for the hotel industry
Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management
Ensure all accounting, payroll and team member relations matters are handled in compliance with company policy
Perform other functions as needed