Assistant Manager of Corporate and Leisure Activities

Pyramid Global Hospitality•Chatham, MA

3d•$27 - $27•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence. #PGH-CBI What you will have an opportunity to do: The Assistant Manager of Corporate and Leisure Activities is responsible for but not limited to assisting the Director of Corporate and Leisure Activities with the overall coordination, administration, implementation and management of all resort recreation programs and activities.

Requirements

Fluency in English, both verbal and non-verbal.
One+ years management/supervisory experience.
Two+ years’ experience coordinating, participating in and leading a wide range of activities or a related course of study (Recreation & Leisure Studies).
Excellent customer service skills; able to establish and maintain effective working relationships with guests and other employees.
Excellent verbal & written communication skills.
Ability and willingness to work evenings, weekends and holidays on a rotating schedule.
Current certification in CPR & First Aid.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Follow directions thoroughly.
Work cohesively with co-workers as part of a team.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Maintain confidentiality of guest information and pertinent hotel data.
Office & computer skills.
Ability and willingness to work evenings, weekends and holidays as needed.
Must have a valid driver’s license with a satisfactory record that meets company standards to be able to drive company vehicles.

Nice To Haves

Prior experience in training/orienting new staff.
Prior experience in event implementation (Kids programs, Corporate Groups, etc.).
Experience with Micros, Open Activity, Opera.
Proficiency in foreign languages.

Responsibilities

Oversee staff of 20-30+ employees within the following areas: Children’s Programs, Activities Department & Tennis.
Oversee & assist waterfront staff when requested & needed.
Play a hands-on role with Group Recreation programming & execution (teambuilding events, equipment rentals, client event proposals, etc.).
Assist in the oversight of all department financials including labor costs and controlling expenses.
Assist with onboarding, training and supervising all Recreation staff members.
Continually propose and develop new programs for all age groups (children, adult, seniors, families) to enhance the resort experience.
Create & implement new programs.
Develop guidelines and procedures for new events & activities.
Communicate clearly with all essential departments when executing events.
Attend meetings as requested by the Director of Corporate and Leisure Activities.
Uphold high standards for all recreation programs.
Oversee Fire Pits (Setting Up & Clean Up).
Act as a positive role model, consistently adhering to Chatham Bars Inn values and mission statement.
Analyze areas in need of improvement and propose alternatives or take immediate action.
Purchase supplies in a timely manner, keeping within budget.
Maintain inventory of all supplies needed for activities/events.
Accurate record-keeping (purchase orders, activity attendance, etc.).
Train staff on the proper procedures for posting daily sales.
Create and maintain a high level of energy and moral among staff.
Produce and deliver weekly turndown sheets.
Produce flyers, posters and any other marketing pieces to promote activities.
Evaluate all activities and events.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of and comply with all departmental policies, service commitments and standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive relations and clear communication at all times, fostering teamwork & motivation.
Be familiar with all hotel services/features and local attraction/activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Enforce all company policies & standards.
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items to Housekeeping.
Assist other departments as necessary when requested by the Director of Corporate and Leisure Activities.
Work overtime hours as requested by the Director of Corporate and Leisure Activities.
Must have a valid driver’s license with a satisfactory record that meets company standards to be able to drive company vehicles.