Assistant Manager Manufacturing Sales Operations

UNICOM ENGINEERING INC • Plano, TX

2d

About The Position

The Assistant Manager Sales Operations is the assistant to the Manager Sales Operations at UNICOM Engineering. The Assistant Manager Sales Operations will be responsible for managing his/her assigned accounts as well as assisting the customer advocate team with the overall order processing and order management of their assigned accounts. The Assistant Manager Sales Operations will handle daily email flow and communication with customers, ensuring that responses are being sent timely and orders are being entered. The Assistant Manager will assist with training on new customers and new processes. The Assistant Manager will assist with keeping process documents current. The Assistant Manager will process returns for credit, void orders and be an escalation point. This will mean juggling multiple issues simultaneously to ensure we meet or exceed the expected services levels of the customer. This requires commitment to owning, managing and leveraging the customer as well as internal relationships.

Requirements

• High School diploma required. B.S. or B.A. is preferred.
• Minimum of 5+ years’ experience in customer service role.
• Preferred knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Ability to work in a fast-paced setting.
• Requires pleasant phone manner, use of electronic mail, writing letters and memos, face-to-face discussions with individuals or teams, contact with others (face-to-face, by telephone, or otherwise).
• Requires competition or awareness of competitive pressures, including conflict situations.
• Requires making decisions that affect other people, the financial resources, and/or the image and reputation of UNICOM Engineering and our customers.
• Requires being exact or highly accurate, meeting strict deadlines, and work with others in a group or team.
• Requires work with external customers.
• Requires occasional odd or extended work hours to support customer and company business goals.
• Job tasks may be performed in close physical proximity to other people.
• Required to obtain an internal Customer Advocate Certification within 9 months of employment.
• Ability to follow all applicable Business Management System (BMS) processes.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to read, write, and speak English.
• Ability to compose reports and correspondence
• Requires excellent communication skills including the ability to listen carefully and communicate solutions verbally and in written form.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Know and follow established company core values.
• Time Management
• Complex Problem Solving
• Reasoning
• Critical Thinking
• Speaking
• Writing
• Mathematical
• Service Orientation
• Negotiation
• Persuasion
• Instructing
• Social Perceptiveness
• Coordination
• Spreadsheets
• Presentations
• Word Processing
• Internet
• Desktop/Laptop computer
• Desktop telephone
• Electronic mail software – Microsoft Exchange/Outlook
• Spreadsheet software – Microsoft Excel
• Word processing software – Microsoft Word
• Order Processing/Financial – Microsoft Dynamics Great Plains
• While performing the duties of this job, the employee is regularly required to use hands for data entry via standard keyboard; to reach with hands and arms; to sit for long periods of time; and to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Lifting Requirement: 20 pounds
• Lifting Limitations: 50 pounds

Nice To Haves

• Preferred knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Responsibilities

• Leadership ability to help motivate, guide and mentor other team members.
• Provide oversight to ensure processes and procedures are being followed.
• Identify opportunities for enhancement to processes and procedures.
• Act as customer advocate for assigned accounts.
• Prepare reports on an as needed basis or as scheduled for assigned customers.
• Order review to ensure it meets all commercially required terms and conditions for processing.
• Order entry and processing through to shipment.
• Answer questions about products, availability, established prices, credit terms/availability, and orders.
• Inform customers of estimated delivery schedules or other information pertaining to purchased or forecasted products.
• Communicate with the appropriate internal and external individuals to ensure orders ship on-time and according to the customer’s requested ship date.
• Maintain customer records, reports, and/or files.
• Establish and maintain interpersonal relationships with both internal personnel and external customers.
• Learn and understand about customer’s business and market.
• Make decisions and solve problems in conjunction with the assigned account management regarding assigned customers
• Functions as a member of the Customer Advocate Team, attending team meetings and providing support to other team members as required.
• Complete product and development training as required.
• Good communication skills.
• Excellent attention to detail.
• Learn about company’s business as appropriate. Shows up to work on time and attends work as scheduled.
• All other duties as requested by supervisor or department head.

Benefits

• Employees of UNICOM have a wide range of benefits available to them such as Medical, Dental, Vision, Healthcare and Dependent Care FSA, Voluntary Life Insurance Plans, and 401(k).
• UNICOM provides its employees with Basic Life and AD&D Insurance, Long Term Disability Insurance, and Short-Term Disability Insurance.
• In addition to accrued PTO, UNICOM offers 8 paid holidays plus 2 floating holidays each year.
• UNICOM provides employees with a Tuition Reimbursement Program and Employee Assistance Program which also includes a large library of educational videos to encourage growth.
• UNICOM also provides employees with a Wellness Program to promote a healthy lifestyle.
• Peer recognition for going above and beyond is encouraged and milestone tenure is recognized and celebrated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED