Assistant Manager: Lift Operations (West Dover, VT, US)

Vail Resorts • West Dover, VT

42d • $52,000 - $63,814

About The Position

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Assistant Manager of Lift Experience will provide leadership, management and direction to the Lift Experience, Dispatch and Tubing Park department. Together with the Mountain Operations leadership team, this position will help ensure the overall success of daily operations, staff development, and future on-mountain planning and strategies that will drive our safety culture as well as guest and employee satisfaction. The Assistant Manager of Lift Experience will oversee staff, ropeway systems, and conveyors. They will also play an important role in developing and maintaining a safe, inclusive work environment. Training, ordering, inventory, and coordinating with the various departments are also important aspects of this position.

Requirements

• Strong management, communication, leadership and team building skills, skiing/riding ability, must be able to work in extreme weather conditions (winter/summer)
• Strong computer skills including Microsoft applications
• Valid driver's license required
• 3-5 years supervisory experience in a related field preferred
• Positive, solutions-oriented leadership

Nice To Haves

• Carpentry skills preferred

Responsibilities

• Oversee the management and administration of our Lift Experience, Dispatch, and Tubing Park team to produce an exceptional guest and employee experience
• Coach and motivate to ensure employees are aligned with Vail Resorts goals, values, and core competencies.
• Maintain an "expert level" status of lift experience functions, being proactive with industry trends within Vail Resorts and within the industry as a whole
• Be a leader in the effort to improve safety within mountain operations with the goal of reducing/eliminating worker and guest injury. Coordinate closely with the Manager of Health & Safety.
• Prioritize and adapt in a constantly changing business and environmental setting
• Build strong, positive relationships with key managers outside the scope of direct reports
• Oversee and perform preventive maintenance activities
• Develop maintenance routines and procedures
• Manage various projects assigned by the Senior Manager & Director of Mountain Operations
• Responsible for the hiring, training, and development of all lift experience personnel
• Assure that all records required by Liberty Mountain and the authorities having jurisdiction are maintained and kept up-to-date including all operational procedures, operational logs and incidents
• Responsible for conducting training, Lift Experience Dept. Policies, Vail Resorts policies, and ensuring paperwork & procedures are completed in a timely manner
• Actively participate in the Vail Resorts Lift Experience Best Practice Group
• Able to work days, nights, weekends, and holidays as needed

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees