Assistant Manager, Learning & Development

Navy Federal Credit Union•Pensacola, FL

29d

About The Position

Provide strategic and managerial support for the Learning & Talent Development (L&TD) Communications team, driving internal communications strategy, marketing, change initiatives, and team engagement. Responsible for resourcing, project delivery, and ensure alignment with enterprise goals and division priorities. Expertise in internal communications, marketing, project/program management, talent development, training, adult education, human capital, organizational development, and/or instructional design. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Demonstrated expertise in managing and developing others, including leaders Experience managing multiple resources through complex projects to achieve desired results Ability and passion for finding solutions to problems and helping others Ability to effectively work in complex, sensitive, and ambiguous situations Strong strategy, change management, and communications consulting skills Ability to work and collaborate with all levels of management (including executives), staff and vendors Ability to think strategically, adapt quickly and exhibit excellent communication skills Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management Strong consulting, analytical and problem solving skills Excellent verbal, written and interpersonal communication skills with experience in AP Style Bachelor's degree in Communications, Marketing, Human Resources, Psychology, or similar filed, or the equivalent combination of experience, education and training Desired Qualifications Advanced degree (MBA, Masters, etc.), professional certifications (e.g., PMP, coaching, instructional design) Graduate of Navy Federal's Management Toolbox and Leading Leaders Strong command of Navy Federal operations, processes and procedures Experience working with advanced presentation software suites, project management systems (ADO, Power BI, MS Forms, Menti, etc.), and comms platforms (StaffBase, AEM, Adobe Analytics, etc.) Professional certifications including: human resources, coaching, project management and / or evaluation (e.g., PMP), instructional design, talent, training, or IT Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

Requirements

Expertise in internal communications, marketing, project/program management, talent development, training, adult education, human capital, organizational development, and/or instructional design
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Demonstrated expertise in managing and developing others, including leaders
Experience managing multiple resources through complex projects to achieve desired results
Ability and passion for finding solutions to problems and helping others
Ability to effectively work in complex, sensitive, and ambiguous situations
Strong strategy, change management, and communications consulting skills
Ability to work and collaborate with all levels of management (including executives), staff and vendors
Ability to think strategically, adapt quickly and exhibit excellent communication skills
Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management
Strong consulting, analytical and problem solving skills
Excellent verbal, written and interpersonal communication skills with experience in AP Style
Bachelor's degree in Communications, Marketing, Human Resources, Psychology, or similar filed, or the equivalent combination of experience, education and training

Nice To Haves

Advanced degree (MBA, Masters, etc.), professional certifications (e.g., PMP, coaching, instructional design)
Graduate of Navy Federal's Management Toolbox and Leading Leaders
Strong command of Navy Federal operations, processes and procedures
Experience working with advanced presentation software suites, project management systems (ADO, Power BI, MS Forms, Menti, etc.), and comms platforms (StaffBase, AEM, Adobe Analytics, etc.)
Professional certifications including: human resources, coaching, project management and / or evaluation (e.g., PMP), instructional design, talent, training, or IT

Responsibilities

Manage daily activities of employees and/or supervisors; primarily responsible for tactical issues
Perform supervisory duties to include selecting, measuring, counseling, rewarding and developing team members
Provide ongoing, real-time performance mgmt. support and feedback, to include mentoring and coaching; establishing team and team member objectives, standards and priorities
Drive the development and monitoring of performance and development goals for employees and/or supervisors and identify and develop successors and talent
Strategically staff the team and applicable projects both traditionally and non-traditionally
Analyze budget execution, reports variances and recommends adjustments to support business needs, goals and objectives
Contribute to preparation of Annual Financial Plan (AFP)
Drive operational efficiency through evaluation of team's workflow, quality and output to continuously improve design, development and implementation of communications efforts
Stay abreast of and ensure compliance with applicable federal, state and industry laws, Navy Federal policies, procedures, regulations and guidelines
Partner across Learning & Talent Development and with HR stakeholders to align messaging and campaigns with enterprise and division objectives
Assist in leading and provide support to drive communications for high visibility projects in areas related to learning and development
Drive operational efficiency and continuous improvement in communications processes and team workflows.
Develop, monitor and improve communications and engagement metrics, report outcomes, and refine channel strategies based on data
Lead reporting cadence for campaigns and portfolio, leveraging automation resources and dashboards
Research, gather and synthesize data and when applicable present conclusions and recommendations to leadership
Manage L&TD's brand ensuring adherence to brand guidelines and style standards
Approve and publish communications for target audiences, including executive and sensitive messaging
Coordinate approval workflows with stakeholders, leadership, and legal as needed
Stay abreast of industry trends and standards and integrate best practices into processes and workflow
Contribute to development of strategic plans, tactics and goals for the division
Partner across Learning & Development on projects and programs requiring a multi-faceted approach
Collaborate within the training and communications communities to support information sharing and implementation of best practices
Support team's recruiting and selection needs by participating in hiring panels for positions throughout Learning & Development
Perform other duties as assigned