Assistant Manager - Inflight

United Airlines•Los Angeles, CA

12d•$81,795 - $106,602

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Job overview and responsibilities Reports to the Operations Manager and supports the Base Leader as required for all organizational goals within the Inflight division Coordinates the implementation of safety policies and procedures, securing relationships and support from other organizations / divisions as necessary to support objectives Specific emphasis is on providing local management with information and practices that enable a reduction of operational disruptions, and increase in Net Promotor scores Ensures consistent implementation of standard safety and Inflight objectives Work with station(s) to determine root cause of operational disruptions, aircraft damage incidents and share lessons learned Work with Inflight Management to ensure adherence to regulatory practices and PSA briefing items Work with other divisions (Flight operations, Airport operations, Safety) to resolve cross-departmental issues Coordinate the implementation of consistent Inflight Operation functions across all bases Provides support to the Operations Managers in supervising all areas of the operation within an area of United’s airport operation (multiple gates), communicating with internal stakeholders, and supporting United’s core4 values through critical decision-making Identify and address flight-level issues/exceptions related to Inflight, PSA, baggage processes, customer boarding, net promotor scores, catering, and general FA concerns Identify irregularities such as IFDM alerts, ATC/WX issues, medical emergencies, major/minor flight alerts, and staffing issues and work with the SOC and scheduling to resolve Coordinate, communicate, and partner with team members across United’s operation via phone, radio, and messaging services to escalate and resolve critical issues Work with all stakeholders to ensure Inflight priorities and initiatives are maintained Document notable issues with operational performance as required Identify changes required to improve future operational performance Develop and support standard work and continuous improvement processes with team of Inflight Operations supervisors Mentor, promote and develop colleagues, to grow professionally and strengthen the overall Inflight team

Requirements

High School Diploma, GED or education equivalent
Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
2-3 years’ previous inflight supervisory experience or equivalent work experience
2-3 years’ experience leading and influencing a team with solid conflict resolution and decision-making capability
Effective time management, presentation, and organizational skills
Proven track record in roles requiring strategic planning, continuous improvement, analytical problem-solving, goal-directed leadership and service-oriented performance
Positive attitude and ability to adapt to constantly changing work environment
Proven ability to work independently and with other team members across the organization in creating a collaborative work environment
Strong verbal and written communications skills
Intermediate skills with Microsoft Office programs
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
You will be required to adhere to the appearance standards for the flight attendant workgroup, which contain specific guidelines around hair, makeup, tattoos, etc. Tattoos are not permitted on the head, neck, or hands, including behind the ear
Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach (simultaneous), without shoes on

Nice To Haves

Bachelor’s degree and/or related field experience in an airline operational environment
Inflight Service, travel industry, or hospitality leadership experience highly preferred
Knowledge of operations, management, and logistics principles
Knowledge of the flight attendant contract and experience managing a unionized workforce

Responsibilities

Reports to the Operations Manager and supports the Base Leader as required for all organizational goals within the Inflight division
Coordinates the implementation of safety policies and procedures, securing relationships and support from other organizations / divisions as necessary to support objectives
Specific emphasis is on providing local management with information and practices that enable a reduction of operational disruptions, and increase in Net Promotor scores
Ensures consistent implementation of standard safety and Inflight objectives
Work with station(s) to determine root cause of operational disruptions, aircraft damage incidents and share lessons learned
Work with Inflight Management to ensure adherence to regulatory practices and PSA briefing items
Work with other divisions (Flight operations, Airport operations, Safety) to resolve cross-departmental issues
Coordinate the implementation of consistent Inflight Operation functions across all bases
Provides support to the Operations Managers in supervising all areas of the operation within an area of United’s airport operation (multiple gates), communicating with internal stakeholders, and supporting United’s core4 values through critical decision-making
Identify and address flight-level issues/exceptions related to Inflight, PSA, baggage processes, customer boarding, net promotor scores, catering, and general FA concerns
Identify irregularities such as IFDM alerts, ATC/WX issues, medical emergencies, major/minor flight alerts, and staffing issues and work with the SOC and scheduling to resolve
Coordinate, communicate, and partner with team members across United’s operation via phone, radio, and messaging services to escalate and resolve critical issues
Work with all stakeholders to ensure Inflight priorities and initiatives are maintained
Document notable issues with operational performance as required
Identify changes required to improve future operational performance
Develop and support standard work and continuous improvement processes with team of Inflight Operations supervisors
Mentor, promote and develop colleagues, to grow professionally and strengthen the overall Inflight team