Assistant Manager - Hospitality

Sheetz • Jamestown, NC

408d • $45,760 - $45,760

About The Position

The Assistant Manager - Hospitality at Sheetz is responsible for ensuring a top-tier customer experience by overseeing customer service procedures and managing day-to-day operations in the absence of the Store Manager. This role involves leading a team, maintaining hospitality standards, and ensuring compliance with company policies while also focusing on profit management and inventory control.

Requirements

• High School Diploma or GED required.
• One year of experience supervising others in a fast food, restaurant, retail, or convenience operation preferred.
• Successful completion of certification testing as needed.
• ServSafe certification or any other legally required certification.

Nice To Haves

• Two-year degree in a business-related field preferred.

Responsibilities

• Support the Store Manager in recruitment, selection, training, and performance management of store staff.
• Handle customer questions, complaints, and concerns.
• Ensure compliance with Sheetz policies, procedures, and programs among staff.
• Oversee timely customer transactions and cleanliness standards in the store.
• Check in on end-of-day tasks to ensure they are completed.
• Manage inventory by ensuring proper placement, pricing, and re-filling of merchandise.
• Lead profit management processes including shrink indicators and stock audits.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Gasoline Stations and Fuel Dealers
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees