Assistant Manager, Facility Operations-Charlotte Convention Ctr

Charlotte Regional Visitors Authority•Charlotte, NC

54d

About The Position

The Assistant Manager, Facility Operations is responsible for ensuring the Charlotte Convention Center and NASCAR Hall of Fame (NHOF) are always in a state of readiness by managing the day-to-day aspects of the Facility Operations department in areas such as set-up, move-out, and building cleanliness and condition. The Assistant Manager is responsible for identifying and pursuing process improvement opportunities, crafting and improving training and standard operating manuals, and assuring that workflow is productive and proactive. The Assistant Manager is responsible for overseeing the creation and compliance of the department's safety, equipment preventative maintenance, infectious disease prevention, and recycling/waste management programs. This includes the adoption and adherence of up-to-date practices, where viable, internal training/education, enhance signage where needed and results monitoring/reporting.

Requirements

Ability to operate and manage day to day operations autonomously without direct supervision with a high level of accountability, attention to detail, and sense of urgency.
Ability to establish a positive rapport using tact and discretion with patrons and team members.
Ability to learn workplace safety, green cleaning and recycling best practices and an translate these into effective programs, internal staff trainings and education.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to prioritize multiple projects and meet strict deadlines with deliverables.
Ability to work under minimal supervision
Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours as needed
Must have professional attitude and appearance
Ability to anticipate problems and implement immediate corrective action
Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the venue industry
Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management
Ability to learn new software programs and technology and effectively implement into day-to-day operations.
Effective supervisory skills. Ability to deal effectively with personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to anticipate customer needs, builds positive relationships with customers and vendors, goes the extra mile to satisfy and exceed customer needs.
Treats all customers and vendors with highest degree of respect and courtesy, delivers exceptional service to internal and external customers.
High School (H. S.) diploma required; and five to six years related experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite software; Spreadsheet software; and Two-way radio.

Nice To Haves

Bachelor's degree (B. A.) preferred.

Responsibilities

Works with the Manager, Facilities Operations to ensure policies, programs and procedures are being carried out to maximize efficiency in operating and maintaining the facilities.
Works to build and maintain a strong department workplace culture that attracts strong talent, supports employee engagement, growth, and retention, and positively impacts overall customer experience.
Conducts daily quality assurance checks of event and public spaces to ensure all event set-ups and building cleanliness meet client and internal partner expectations.
Conducts daily front of house, back of house and exterior grounds walks to ensure the complex is clean, safe and organized and reports any deficiencies to appropriate departments.
Engages with department staff to ensure employee relations are priority.
Identifies and ensures preventative maintenance plans are carried out.
Creates and monitors weekly staff and contractor schedules to maintain budget adherence and effective use of labor costs while ensuring CCC & NHOF operations are effectively staffed.
Communicates with various departments to understand the needs of facility services.
Develop and oversee customer service initiatives within the department.
Work closely with vendors to ensure various contracted services are being executed to expectation and per agreement; gets quotes from vendors for services.
Works to meet the needs of each department by addressing all issues in a timely and proactive fashion directly or through subordinate staff.
Uses internal system/CORE to track events and complete work orders for all events held at the convention center and NHOF.
Works closely with Event Managers at CCC & NHOF to ensure paperwork is received on time, is up to date, and that the facilities department has all the information it needs to be successful for each event.
Manages departmental work order management system and monitors to ensure program success; implements changes and improvements as needed.
Oversees execution of facility wide GBAC STAR infectious disease program and makes sure all facets of program are being carried out to standard and ensures facilities remain in compliance with this program.
Uses various tools and technologies to perform on the floor inspections to ensure cleaning protocols are being carried out to maximum efficacy; tracks and addresses any deficiencies in a timely manner.
Performs quarterly audits of all department programs and SOPs to ensure all practices are up-to-date, effective, and always in compliance with each program's respective agency (ISSA, GBAC, OSHA, LEED, etc.); makes necessary edits and documents such changes, conducts any additional staff competency trainings or re-trainings as a result of such changes.
Informs staff of housekeeping or general labor needs to ensure successfulness of all facility events.
Oversee condition and inventory counts of equipment, and routine preventative maintenance of all leased and owned cleaning equipment; schedules repairs of any equipment no longer in functioning condition or proposes the removal or replacement if repair isn't possible/feasible.
Generate operational reports for management as needed.
Ensures staff performance expectations are communicated and maintained.
Evaluates staff to ensure safe work practices are being met.
Will pursue and obtain certifications as deemed necessary for job duties.
May perform other duties as required.
Must be able to work flexible hours to include evenings, weekends and holidays.