Assistant Manager / Enrollment Specialist - Child Care Center

Volunteers of America - Upstate New York•Rochester, NY

38d•$25 - $27

About The Position

The Assistant Manager / Enrollment Specialist supports the overall operations of the Child Care Center by assisting the Center Director in daily management, ensuring compliance with OCFS regulations, and coordinating all aspects of child enrollment and family engagement. This position plays a key role in maintaining quality programming, regulatory compliance, and a safe, nurturing environment for all children and staff. A vital part of this role includes actively seeking and recruiting eligible children for enrollment through community outreach, partnerships, and engagement with families to maintain full program capacity.

Requirements

Associate or bachelor's degree in early childhood education, Human Services, or related field required.
Minimum of two (2) years of experience in childcare, education, or program administration.
Knowledge of OCFS childcare regulations and enrollment procedures.
Strong communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office and data entry systems.
Ability to always maintain confidentiality and professionalism.

Responsibilities

Assist the Center Director in daily operations, staff supervision, and program implementation.
Support scheduling, classroom coverage, and communication with teaching staff.
Maintain accurate attendance, staff files, and regulatory documentation.
Participate in program audits, inspections, and quality improvement initiatives.
Ensure compliance with Volunteers of America policies and OCFS childcare regulations.
Serve as Acting Director in the Director's absence.
Manage the full enrollment process including inquiries, tours, applications, and orientation of new families.
Actively seek and recruit children for enrollment through outreach in the community, partnerships with local organizations, and communication with families.
Maintain accurate records of enrollment, discharges, and waiting lists.
Coordinate with families to ensure eligibility and verify required documentation.
Develop and implement community outreach and recruitment activities to maintain full enrollment.
Serve as a primary contact for parents and guardians regarding program availability and policies.
Support classroom staff in implementing appropriate curriculum and positive guidance techniques.
Assist in staff professional development and training coordination.
Monitor classroom environments for safety, compliance, and developmental appropriateness.
Support communication between families and teaching staff.
Attend staff meetings, training courses, and required professional development.
Support special events, parent meetings, and agency initiatives.
Perform other related duties assigned by the Center Director or agency leadership.