Assistant Manager Customs Brokerage

Expeditors•El Paso, TX

12d•Onsite

About The Position

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 300+ locations worldwide Fortune 500 Globally unified systems Scope of Position: To lead and manage a Customs brokerage department within a branch so that the department has strong technical expertise, flawless operational execution, strong infrastructure, strong and knowledgeable personnel, strong customs compliance, efficiency, profitability, and continual growth.

Requirements

At least 3 years of Customs/FTZ Brokerage Experience with Expeditors' Internal System
At least 1-2 years of lead/supervisory experience
Well-rounded knowledge of the HTSUS
Well-rounded knowledge of the Title 19 of the Code of Federal Regulations
Well-rounded knowledge of the Foreign-Trade Zones Manual
Knowledge and experience with Participating Government Agencies
The ability to troubleshoot and solve problems quickly and effectively
Strong Management Skills
Must be able to commute to the Pullman/El Paso Facility
High School Degree or equivalent required
Must be legally authorized to work in the United States
Must have the ability to work overtime and/or weekends in support of the department needs
Fluent in English and Spanish, both written and verbal
Good computer skills (Word, Excel, and familiarity with PowerPoint)
Comfortable with numbers and basic mathematical skills
Familiarity with 10-key usage
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be pro-active in thought and action
Strong organizational Skills
Analytical with a strong attention to detail
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills
Has a demonstrated strong work ethic, and reliability
Comfortable working in a professional business environment
Proven ability and desire to learn new software and technologies

Nice To Haves

Knowledge of Expeditors Internal System Preferred
Undergraduate Degree Preferred
Customs Brokerage License or Actively pursuing and taking the exam

Responsibilities

Manage and monitor service execution within the Customs brokerage department
Help manage capacity and resource needs for the department
Ensure that department is properly staffed, structured and organized
Manage timely and effective staff evaluations and reviews
Provide feedback, coaching, mentoring to staff on an ongoing basis
Manage staff for continual growth in skills and expertise
Prepare and execute personal goals
Assist staff in preparing personal goals
Make certain that all staff members complete annual training in required timeframes
Make certain that new employees receive all mandatory training in required timeframes
Maintain highest compliance levels for all necessary and applicable Customs and other government agency controls and requirements
Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented
Ensure oversight, including self-assessments and monitoring so that issues are resolved at the root cause level
Help prepare and execute department business plan and goals.
Provide deskside training to department as needed in these specific areas: o Expeditors’ customs policies, controls, procedures and processes o Operational and customer service execution o Customer communication, interaction, development and maintenance, o Expeditors’ applications, tools, systems and their usage o Client specific requirements