Assistant Manager, Client Experience

Barkley•Kansas City, KS

About The Position

BarkleyOKRP is one of the largest full-service independent agencies in the U.S., helping brands not just win attention, but keep it–with ideas that create gravity. As a Big Indie, our integrated expertise runs deeper than the line for free food after a client meeting. And because we actually give a damn, we’re a Certified B Corp. A five-time Ad Age A-List honoree, BarkleyOKRP proves that gravity-defying ideas get noticed. Early in their career, this team member is bringing their natural skills of organization, strategic thinking, and problem-solving with a passion for the industry . We expect them to be curious and to absorb and learn as they grow. This partner has an eye for detail and holds themself to a high standard of quality and accuracy. An Assistant Manager, Client Experience at BarkleyOKRP will act as a resource and information curator to support the team on projects, competitive analysis, and ongoing management of the client work . As a team player, they are continually observing and listening for what a project needs. They are expected to have flawless and timely execution of all communications and present themself professionally to clients (in person, via email, on the phone, etc ) . In this key support role, there will be many opportunities to grow and learn. They will participate in client and team status meetings and calls, manage affiliate tracking documents (both client-facing and internal) to ensure deadlines are being met as well as track and communicate progress /updates along the way. In addition, you will participate in creative briefs and kickoffs and assist in managing both creative and client expectations.

Requirements

Bachelor’s degree from a four-year college or university preferred, or equivalent experience
Related agency experience and/or training preferred (can include prior internships)

Responsibilities

CLIENT: Detailed Support (of the work/team/mtgs)
Become familiar with Client products and tactical elements of the Client’s marketing plan and how they are applied
Immerse in client’s competitive set and be the “reporter” of key developments for the cross agency team
For small projects, field requests from client to ensure that requested modifications (e.g. creative changes) are documented, communicated and implemented
Capture notes in client meetings, prepare conference reports and maintain status reports when requested
Maintain paper or electronic files for promotional plan and budget, current product literature and all client information
CREATIVE: Learning the whole brand & how to think across the spectrum
Join in the briefing of creative projects and reviews for deeper understanding of the work and role it plays
Train in the Whole Brand Approach and understand how it is applied to the business
Work with creative and account team to develop job estimates
COLLABORATION: Base communications (accuracy/proofing) & team engagement
Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen
Assist CX team in coordinating and producing special projects/items
Participate in the preparation of materials for promotional planning, client meetings, or new business presentations as needed
Make all arrangements for internal team meetings and client meetings, including ordering and setting up refreshments
Provide administrative support for all internal and client communications (e.g. invoicing, status reports, meeting notes, etc)
Analyze publications for pertinent articles to be circulated to product team, as time permits
Coordinate workflow and timeline needs with project management.
Partner for all updates and internal meetings