Assistant Manager, Card Programs

Redstone Federal Credit Union•Huntsville, AL

58d

About The Position

Work hours include daily On-Call Supervision 24 x 7 days a week (will be shared with Card Programs Manager). Under policy direction of the Manager, Card Programs, plans, organizes, integrates, manages and evaluates the day-to-day activities of the Credit Union’s Card Programs Department, consisting of Credit Card, Debit Card, Reloadable Debit Card and Gift Card, Home Equity Line of Credit Card; assists with overseeing and directing the planning and implementation of strategic plans; ensures projects are designed and implemented efficiently and effectively; assists with departmental business continuity planning to minimize risk.

Requirements

4 Year / Bachelors Degree - Business, Finance, or closely related field - Required
2 Years - Experience related to card payments industry - Required
Ensure all internal and external customer service practices and processes are carried out and meet quality service standards and achieve member satisfaction.
Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
Provide guidance in the resolution of complex problems utilizing advanced knowledge and experience within areas of responsibility.
General understanding of information technology software, hardware, APIs, and new IT developments
Plan, organize and direct the day-to-day activities of the department.
Lead and model RISE values and Code of Ethics through daily interactions and conduct.
Promote and foster excellent member service and teamwork throughout department.
Communicate in a professional manner and deliver information clearly and effectively to staff.
Actively listen to questions, opinions and ideas of others.
Use tact and diplomacy in sensitive and confidential situations.
Ability to listen attentively, ask insightful questions, and restate key points to demonstrate understanding; strong public speaking and presentation skills.
Use correct English including spelling, grammar and punctuation.
Operate computers and use business software and other standard office equipment.
Understand and follow written and oral instructions.
Set priorities and manage one’s own time effectively.
Intermittent standing, sitting, walking, bending and climbing.
Using hands repetitively to handle, feel or operate computers and other standard office equipment.
Reaching with hands and arms.
Intermittent lifting and carrying up to 25 pounds.
Works in a general office environment.
Work hours may include early mornings, evenings, nights, weekends or holidays.

Nice To Haves

1 Year - Management or supervisory experience - Preferred

Responsibilities

Supports management in performing card program functions including operating budget, portfolio projections, profitability, vendor relationships, internal controls and implementation of process improvements and/or system upgrades or replacements.
Assists in monitoring Card Program initiatives to ensure on-going effectiveness and performance metrics.
Ensures quality control and adequate testing have been conducted to ensure product stability, performance, compliance and operational standards are met
Assists in planning, organizing, evaluating and managing the work of staff within the department; utilizes department resources effectively; implements plans, programs and work processes and procedures necessary to achieve designated results; coordinates and integrates assigned functions within the department and across the Credit Union.
Participates in establishing business, operational and member service plans and initiatives to meet Credit Union goals and objectives.
Provides leadership and works with supervisors and staff to develop and retain highly competent, member service oriented staff through training and day-to-day management practices that support the Credit Union’s mission and strategic goals.
Assists with establishing performance requirements and objectives for staff; monitors and evaluates their performance; provides coaching and development opportunities; finds ways to recognize performance; addresses performance deficiencies and takes disciplinary action, if warranted, in accordance with Credit Union’s policies and procedures.
Collaborates with information technology, multiple vendors, and other departments as needed.
Continually seeks process improvement for area of responsibility; ensures thorough testing and documentation is completed for all implemented changes.
Ensures the Credit and Debit channels are consistently available and reliable through analysis, testing and implementation of disaster recovery plan and system critical functions; provides after hours supervision and ensures security procedures are in place.
Maintains 3rd party vendor relationships for both Credit and Debit Card services and products; researches and analyzes industry trends regarding new Debit and Credit products.
Finds ways to continually improve the efficiency of departmental processes to provide the best service to our members.
Develops teamwork and collaborative relationships within the Credit Union.
Promotes the Credit Union by participating in community involvement and special events.
Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
Delivers friendly, caring service to internal and external members.
Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
Follow all physical and online security procedures and maintain strict confidentiality of all member information.
Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
Works scheduled hours and maintains punctuality.
Performs other related duties as assigned or requested.