Assistant Manager, Cancer Patient Access - Admitting

Stanford Health Care•Newark, CA

3d•$46 - $60•Onsite

About The Position

The Assistant Manager of Patient Access for the Cancer DSL is responsible for supporting the day-to-day operations of the patient access team across the Cancer DSL Network. This role provides direct staff supervision, training, and guidance while ensuring high-quality patient scheduling for cancer care services including clinic appointments, infusion, and radiology. The Assistant Manager helps implement standardized workflows and protocols, monitors staff performance, and serves as a first-line decision-making resource for staff and patient concerns. This position plays a critical role in maintaining efficient appointment scheduling processes, supporting team members through coaching and development, and ensuring compliance with established protocols. This role is dedicated to fostering a compassionate and collaborative environment, ensuring the team is equipped to provide exceptional service to our patients. Working closely with the Senior Manager, this role helps drive initiatives to improve access metrics, enhance the overall patient experience.

Requirements

Associate’s degree in a work-related discipline/field from an accredited college or university Required
Four (4) years of experience in patient access in a healthcare environment Required
Two (2) years of leadership experience or demonstrated leadership capacity Required
Strong understanding of healthcare scheduling, registration processes, and patient access workflows
Knowledge of active daily management expectations and operations
Knowledge of insurance requirements, authorization processes, and financial clearance procedures
Proficiency with Epic scheduling and registration modules
Demonstrated supervisory skills including coaching, performance management, and team development
Strong problem-solving abilities with attention to detail and follow-through
Excellent communication and interpersonal skills, with ability to interact effectively with patients, staff, and providers
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to analyze performance data and identify improvement opportunities
Knowledge of HIPAA regulations and compliance requirements
Strong organizational skills with ability to manage multiple priorities
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Teams)
Ability to adapt to changing priorities in a fast-paced healthcare environment

Nice To Haves

Knowledge of cancer care pathways and specialty care scheduling preferred

Responsibilities

Supervise, train, and provide direction to patient access staff across the Cancer DSL Network, ensuring high-quality service delivery and adherence to established protocols
Assist in implementing scheduling workflows and processes designed for the cancer center, providing feedback for continuous improvement
Monitor daily operations to ensure adequate staffing levels, appropriate call handling, and timely appointment scheduling
Serve as a first-line resource for complex scheduling issues, insurance inquiries, and patient concerns, escalating to the Senior Manager when appropriate
Support the implementation and monitoring of performance metrics related to appointment access, message management, and staff productivity
Assist in developing and updating training materials for multi-modality scheduling across the Cancer DSL
Develop and maintain relationships with all leaders and team members across all cancer center sites.
Conduct regular quality reviews of scheduling practices, appointment templates, and staff-patient interactions
Participate in performance improvement initiatives and help implement standardized processes
Provide regular feedback, coaching, and performance evaluations for direct reports
Collaborate with clinic leadership, providers, and other departments to resolve access barriers and improve patient flow to ensure optimal patient access and care coordination
Assist in maintaining accurate documentation of policies, procedures, and training resources
Assists in the recruitment and selection process for new access staff, including conducting interviews, assessing candidates, and making hiring recommendations
Stays up to date with industry trends, emerging technologies, and best practices in cancer patient access, and recommends innovative solutions for process improvement.