Assistant Manager, Cafe

Hard Rock Hotel & Casino Ottawa • Bristol, TN

1d

About The Position

POSITION SUMMARY The Assistant Manager – Food & Beverage is responsible for supporting the efficient, profitable operation of front‑of‑the‑house food service outlets. This position assists in planning, directing, and supervising daily Food & Beverage operations while ensuring exceptional guest service, regulatory compliance, and alignment with organizational objectives.

Requirements

• High school diploma or equivalent with six (6) years of restaurant experience, including at least two (2) years in a supervisory role; or Bachelor’s degree in Restaurant Management, Business Administration, or a related field with three (3) years of restaurant experience, including one (1) year in a supervisory role.
• Must obtain and maintain all required licenses and certifications per federal, state, and gaming regulations.
• Must successfully pass a background check and drug screening.
• Must be at least twenty‑one (21) years of age.
• Knowledge of food and beverage operations in high‑volume environments.
• Understanding of food safety, sanitation, and health regulations.
• Strong leadership, communication, and organizational skills.
• Ability to manage labor, budgets, and inventory.
• Proficiency with POS systems and basic computer applications.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

• Experience opening new properties or outlets is strongly preferred.

Responsibilities

• Support daily operations of front‑of‑the‑house food service outlets to ensure efficiency, profitability, and service excellence.
• Foster a guest‑focused environment that promotes repeat visitation and positive guest relations.
• Hire, train, coach, schedule, evaluate, and supervise front‑of‑the‑house team members.
• Maintain staff morale through effective leadership, communication, and training.
• Assist with budgeting, labor controls, and inventory management to meet financial objectives.
• Monitor guest satisfaction, service levels, and operational performance; implement improvements as needed.
• Collaborate with the Director of Food & Beverage to analyze food costs, forecast business trends, and recommend menu pricing or promotional adjustments.
• Ensure compliance with all federal, state, and local regulations, including gaming, health, and safety requirements.
• Conduct routine inspections of front‑of‑the‑house areas to ensure cleanliness, safety, and asset protection.
• Investigate, resolve, and document guest complaints and service recovery efforts.
• Coordinate with the Culinary, Marketing, and Player Development teams for special events and promotions.
• Assist with operations across all Food & Beverage outlets as business needs require.
• Perform other duties as assigned.
• Attend training sessions, seminars, or meetings as required.

Benefits

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED