Assistant Manager, Business Strategy and Partnerships

GM • Warren, MI

1d • Hybrid

About The Position

The Role The Assistant Manager, Business Strategy & Partnerships supports the Global Business Strategy & Partnerships team in driving profitable aftersales growth and elevating the global service lane experience. This role sits at the intersection of dealer operations, digital products, and vendor partnerships, turning strategy into executable roadmaps, pilots, and scalable programs across markets. What You'll Do (Responsibilities) Support strategy, market intelligence, and benchmarking across OE/non-OE and independent aftermarket players, digital service models, and regional market trends; translate insights into clear service strategies and opportunity assessments. Strengthen relationships with dealers, field teams, and key vendors, coordinating quarterly vendor reviews, tracking performance, surfacing best practices, and identifying risks, training needs, and improvement opportunities. Partner with Product, Engineering, and Business Operations on problem framing, use-case definition, prioritization, and success metrics for service lane and collision-adjacent tools; help connect service lane strategy to digital product roadmaps. Regularly review service and vendor performance metrics to improve retention, loyalty, network efficiency, and revenue; identify growth opportunities and underused features, and help shape OKRs, KPIs, and program incentives. Support leadership communications and governance by preparing updates on performance, vendor status, and market signals, ensuring a consistent narrative and measurement framework across initiatives. Contribute to communications and change enablement for leadership, product teams, field, and dealers, aligning on messaging, timing, and channels while modeling GM’s Core Values and cultural priorities. What You Bring Deep understanding of dealer business and service lane operations (fixed ops, field, or dealer advisory experience strongly preferred). Comfort working with Product Management and Software Engineering (requirements, roadmaps, user problems) even if not a formal PM. Strong analytical and financial skills (P&L, business cases, performance analysis). Proven vendor management experience, including accountability, roadmap alignment, contracts, and performance discussions. Ability to represent the field and customer voice inside GM, connecting strategy to on-the-ground realities. High learning agility; comfortable with ambiguity, pressure, and global collaboration across cultures, time zones, and markets.

Requirements

• Bachelor’s degree in Business, Marketing, Economics, Engineering, Data/Analytics or related field
• 5+ years in automotive dealer/field operations, and/or strategy, product/program, or vendor management in a digital environment
• Strong understanding of dealer business models and service lane workflows
• Demonstrated product literacy (partnering with Product/Engineering, working with roadmaps, requirements, and data-driven prioritization)
• Proven vendor management experience (partners, SLAs, performance dashboards; able to influence while maintaining strong relationships)
• Strong analytical skills; able to interpret program/vendor data, identify drivers, and recommend actions
• Excellent communication and storytelling skills, including building clear, concise leadership materials
• Strong collaboration and interpersonal skills with cross-functional and senior stakeholders
• Proven project/time management across multiple initiatives and markets in a fast-moving, ambiguous environment
• Proficiency with Microsoft Office, collaboration tools (e.g., Slack), and OKR/task management tools
• Ability to travel as needed (dealers, body shops, suppliers, regional offices)

Nice To Haves

• Experience with service lane technology, DMS, and CRM/BDC tools
• Prior field or dealer-facing experience (e.g., District/Zone/Service Manager, dealer ops consultant, vendor success manager)
• Experience leading cross-functional initiatives with Product, Engineering, Marketing, and Field organizations
• Experience supporting go-to-market or rollout strategies for digital or service products
• Global or multi-region experience; comfort working across cultures and time zones (additional languages a plus)
• Demonstrated transformational mindset (challenging status quo, simplifying complexity, driving structured change)
• Strong business acumen and understanding of how incentives, programs, and tools shape dealer and customer behavior
• Demonstrated ownership of outcomes, not just activities

Responsibilities

• Support strategy, market intelligence, and benchmarking across OE/non-OE and independent aftermarket players, digital service models, and regional market trends; translate insights into clear service strategies and opportunity assessments.
• Strengthen relationships with dealers, field teams, and key vendors, coordinating quarterly vendor reviews, tracking performance, surfacing best practices, and identifying risks, training needs, and improvement opportunities.
• Partner with Product, Engineering, and Business Operations on problem framing, use-case definition, prioritization, and success metrics for service lane and collision-adjacent tools; help connect service lane strategy to digital product roadmaps.
• Regularly review service and vendor performance metrics to improve retention, loyalty, network efficiency, and revenue; identify growth opportunities and underused features, and help shape OKRs, KPIs, and program incentives.
• Support leadership communications and governance by preparing updates on performance, vendor status, and market signals, ensuring a consistent narrative and measurement framework across initiatives.
• Contribute to communications and change enablement for leadership, product teams, field, and dealers, aligning on messaging, timing, and channels while modeling GM’s Core Values and cultural priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level