Assistant Manager Attractions

NBCUniversal • Universal City, CA

6d • $70,000 - $80,000 • Onsite

About The Position

As an Attractions Event Operations & Innovation Assistant Manager, you will be responsible for assisting the Attractions Event Operations & Innovation Manager with the planning and operating of all Special Events as assigned, this includes (but not limited to) Fourth of July, Spring, New Year’s Eve, and Halloween seasonal events. In addition, you will be responsible for the day to day guest flow of theme park operations.

Requirements

• High school education
• Minimum 3 years of operations leadership experience in theme park or hospitality industry, including experience in guest service preferred.
• Available to work on weekends, holidays and nights as required.
• Quick thinker with the ability to make sound decisions.
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• Excellent written, verbal, and design skills
• Must be available to work on weekends, holidays, and nights as required.
• Must be proficient in Microsoft programs such as Word, PowerPoint, and Excel.

Nice To Haves

• Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
• Experience with planning and/or operating large scale special events
• Project Management experience
• Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects.
• Proven ability to anticipate needs and initiate action
• Experience managing in a union environment
• Strong interpersonal and analytical skills
• Knowledge of Power Automate, Adobe Photoshop, and AutoCAD
• Proactive thinker/self-starter
• Strong guest service experience with conflict resolution.
• Theme Park experience highly preferred.
• Strong interpersonal and organizational skills
• Able to prioritize workload and have the ability to multi-task in a fast-paced work environment
• Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time.
• Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results.

Responsibilities

• Responsible for all operating elements of special events (including, but not limited to: 4th of July, Halloween Horror Nights, and New Year’s Eve)
• Helps ensure Artistic and Thematic integrity of events through advance planning and operational excellence.
• Creation of digital and printed operational signage, in close partnership with Marketing and Technical Services to ensure signs maintain park standards, style, formatting and correct deployment year-round, as well as for seasonal events.
• Lead innovative operational solutions to improve process and overall efficiencies in the Attractions department.
• Assist the Manager and Talent Acquisition in hiring, training and development of team members for our Park Guest Ambassador Program as well as team members to assist with seasonal special events.
• Responsible for managing all Team Members by setting work expectations and leadership standards.
• Offer consistent and timely feedback to hourly staff to ensure effective communication between management and staff.
• Develop and implement programs to improve guest and Team Member satisfaction.
• Ensure appropriate and timely investigation and response to guest and Team Member concerns.
• Maintains the operational efficiency of event attractions during park hours and seasonal/special events.
• Oversee Team Member reviews and counseling to ensure all guidelines and policies are followed.
• Encourages Team Member development and participate in Team Member interviews for Premium roles.
• Serve as designated duty manager for the daily Land Control or Upper Lot area operation, weekly as scheduled.
• Assists in creating, maintaining and supporting the labor, Training, and non-labor budgets.
• Review and approve all hourly staff time and attendance forms for accuracy.
• Provide daily summary of day-to-day operations.
• Assist with the planning and execution of seasonal events.
• Work closely with Entertainment Events/Entertainment Production and other key stakeholders on seasonal events.
• Oversee operational compliance, safety, and Training requirements.
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.

Benefits

• This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
• Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees