Assistant Kitchen Manager

Chick-fil-A•Wellington, FL

31d

About The Position

As a Back of House Assistant Manager you are responsible for overseeing and managing all aspects of our kitchen operations including food quality, food safety, inventory management, and food cost. Your primary focus is to align with the goals of the Back of House Director(s) and lead a kitchen that produces safe and great food quickly, while maintaining a remarkably clean environment.

Requirements

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Nice To Haves

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

Oversee daily operations of the Back of House Department and lead the shifts with excellence during your shift.
Ensure team policies and procedures are being maintained by all team members during your shift.
Implement and maintain high standards of food safe to ensure a quick and positive dining experience.
Ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy.
Hold the team accountable for completion of their daily checklists.
Oversee your designated area(s) of responsibility which will many change at determination of the BOH Director(s) (guest satisfaction scores, food quality assessments, training & development, etc.)
Foster a positive and collaborative work environment, promoting teamwork, and a 'serve others mindset'
Ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, guest experience success metrics, checklist completion rate, etc)
Attend monthly manager meetings to ensure alignment with BOH goals and action plans
Meet with BOH AM/PM Manager(s) biweekly to give/receive feedback
Analyze productivity daily and ensure appropriate calls are made (set breaks/send people home) during shifts
Collaborate with the AM/PM Managers to ensure goals are met monthly and productivity goals are met daily
Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals
Ensure team members are progressing through our development program consistently
Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to the HR department to verify trainer performance