IBH: Assistant Housekeeping Manager

Boyne Resorts•Petoskey, MI

1d•Onsite

About The Position

Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else. Some perks of working full time year-round for Inn at Bay Harbor include: A free Golf Pass and Ski Pass for both you and your family Free Adventure Center privileges at both The Highlands and Boyne Mountain Up to 50% off at the various Boyne Resorts Restaurants 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain Free Passes to Avalanche Bay Water Park at Boyne Mountain Discounts on Boyne Resorts lodging for Friends and Family Tuition Reimbursement PTO and Paid Sick Leave Health/Dental/Vision Insurance We are seeking an organized and detail-oriented Assistant Housekeeping Manager to join our team at The Inn at Bay Harbor. The Assistant Housekeeping Manager will work closely with the Housekeeping Manager to oversee daily operations of the housekeeping department, ensuring the highest level of cleanliness, efficiency, and customer satisfaction. The ideal candidate will possess strong leadership skills, exceptional attention to detail, and the ability to manage multiple tasks simultaneously.

Requirements

Previous experience in housekeeping or a similar role, preferably in a hotel or hospitality setting.
Strong leadership and team management skills.
Knowledge of cleaning and sanitation techniques, tools, and equipment.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Excellent attention to detail and organizational skills.
Strong communication skills, both verbal and written.
Basic computer skills, including familiarity with housekeeping software and Microsoft Office.
Ability to work flexible hours, including weekends and holidays.
Ability to stand, walk, and bend for long periods of time.
Must be able to lift and carry up to 50 pounds.
Ability to work in various indoor and outdoor environments, including exposure to cleaning chemicals and materials.

Nice To Haves

A high school diploma or equivalent (a degree or certification in hospitality management is a plus).

Responsibilities

Assist in managing and supervising housekeeping staff, including room attendants and house aids.
Train, motivate, and develop housekeeping staff to meet and exceed performance standards.
Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to hotel standards.
Ensure that rooms and public areas are cleaned according to the company’s established standards.
Monitor inventory levels of cleaning supplies and equipment, and order supplies as necessary.
Assist in the implementation of departmental policies, procedures, and quality control measures.
Support the Housekeeping Manager in maintaining a safe and efficient work environment by ensuring compliance with health and safety regulations.
Respond to guest inquiries, requests, and concerns in a timely and professional manner.
Ensure that guest rooms and public spaces meet cleanliness and comfort standards for an exceptional guest experience.
Work with the front desk and maintenance departments to address guest concerns related to housekeeping.
Assist with department budgeting and cost control, ensuring efficient use of resources.
Assist in preparing reports related to occupancy, cleaning times, and departmental performance.
Oversee the laundry and linen processes to maintain inventory and quality standards.
Work closely with the Housekeeping Manager to plan and coordinate department goals and objectives.
Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
Participate in department meetings and training sessions to ensure continuous improvement in operations.