Assistant Housekeeping Manager

Blue Sky Hospitality Solutions•Nyc, NY

1d•Onsite

About The Position

Hyatt Centric Wall Street NYC is seeking an enthusiastic, detail-oriented, and hands-on Assistant Housekeeping Manager to support our Housekeeping leadership team. This role is vital in maintaining the highest standards of cleanliness, service, and guest satisfaction in accordance with Hyatt brand standards. The Assistant Housekeeping Manager helps lead, train, and supervise the housekeeping team to ensure guest rooms, public areas, and back-of-house spaces are clean, well-maintained, and inviting.

Requirements

Previous experience in housekeeping or hospitality leadership preferred (minimum 1–2 years in a supervisory or management role)
High school diploma or equivalent required; associate degree or hospitality-related education preferred
Strong leadership, organizational, and interpersonal communication skills
Working knowledge of housekeeping procedures, equipment, and cleaning chemicals
Ability to multi-task in a fast-paced, high-occupancy hotel environment
Proficiency in Microsoft Office and property management systems (preferably Opera, HotSOS, or similar)
Flexibility to work weekends, holidays, and varying shifts as required
Must be able to stand, walk, bend, and lift for extended periods
Ability to lift, push, or pull up to 35 lbs
Comfortable working in varying environmental conditions (heat, humidity, dust, etc.)

Responsibilities

Support daily operations of the Housekeeping Department including room inspections, staffing, scheduling, and inventory control
Supervise and motivate Room Attendants, Housepersons, and Laundry staff to maintain cleanliness standards and timely room readiness
Conduct regular inspections of guest rooms, corridors, public areas, and service areas for cleanliness, safety, and maintenance issues
Ensure compliance with Hyatt brand standards, local health regulations, and safety protocols
Assist in hiring, training, and onboarding new team members; coach and provide feedback to team on performance and development
Collaborate with Front Office and Engineering teams to address guest concerns, room status, and maintenance needs
Maintain inventory of linen, guest room supplies, and cleaning products; place orders as necessary
Manage lost and found procedures and uphold confidentiality of guest and hotel information
Monitor labor productivity and support cost control and efficiency initiatives
Address guest service recovery issues with professionalism and empathy