Assistant Housekeeping Manager

Horseshoe Bay Resort•Nashville, TN

57d

About The Position

JOB OVERVIEW: To insure staff of housekeeping department cleans and maintains guest rooms and public space in accordance with client/guest expectations and Crescent standards of product and service. REPORTS TO: Executive Housekeeper

Requirements

Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co- workers with Crescent job duties and be a team player.
Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete Crescent individual tasks if situation demands.

Responsibilities

Oversees staff of room attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

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