Assistant Housekeeping Manager

Chumash Enterprises•Solvang, CA

About The Position

Assists the Executive Housekeeper to ensure that guest rooms, meeting rooms, VIP areas, public areas, spa, fitness suite, pool area, and offices are clean and orderly, according to company standards. Ensures all budgetary guidelines are met and inventory processes are accurately maintained.

Requirements

High School Diploma or GED Certification.
Five years of previous housekeeping experience.
Two years of housekeeping supervisory experience.
Strong knowledge of housekeeping hotel operations, including inventory maintenance, and staff scheduling.
Intermediate computer proficiency utilizing Microsoft applications, email, and Internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.
Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Responsibilities

Assists in creating daily, weekly, and monthly cleaning schedules and special project assignments.
Creates standards and procedures in cleaning all upholstery, draperies, carpet, wood, granite, and marble surfaces on flooring, furniture, and walls. Trains Team Members on standards and procedures.
Remains current on industry standards in chemical controls, cleaning equipment, OSHA, security, and safety.
Oversees weekly inventory system for cleaning supplies, amenities, products, linen, and linen rooms on each floor.
Communicates with maintenance on all repairs.
Creates guidelines for Laundry Attendants, oversees stocking of housekeeping carts, and instructs on how to operate all machinery in laundry areas.
Performs monthly room inspections and evaluates physical condition of hotel with Executive Housekeeper.
Inspects and assists with VIP rooms, meeting rooms, pool area, and fitness suite.
Assists in planning work schedules to ensure AAA Four Diamond guest service.
Complies with all AAA Four Diamond requirements.
Anticipates low occupancy periods and coordinates blocking of rooms with Guest Service Agents to optimize labor costs and schedule deep cleaning and maintenance of rooms.
Monitors and submits payroll in a timely manner.
Assists with the preparation and review of monthly reports to monitor expenses.
Attends departmental and relevant meetings and performs duties of Executive Housekeeper in his/her absence.
Meets or exceed guest expectations, ensuring Team Members deliver high levels of performance that translate into high guest satisfaction.
Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.