Assistant Hotel Operations Manager - Guest Facilities

Cushman & Wakefield•New York, NY

11d•$68,170 - $80,200

About The Position

Under the supervision of the Operations Manager- Guest Facilities, the Assistant Operations Manager – Guest Facilities is responsible for assisting in all areas defined as a part of the Operations Manager job description. This is a management role that will directly and indirectly supervise individuals, building staff, operations, and coordinate the various functions. Primary responsibilities include ensuring client facilities generate a satisfactory cash flow, the property is maintained in accordance with client standards and requirements and customer satisfaction.

Requirements

Initiative
Organization Skills
Time Management Skills
Communication Proficiency (oral and written)
Customer Focus
Multi-Tasking
Sense of Urgency
Bachelor’s Degree in Business
2+ years of real estate property management or related experience
Active Real Estate license in the state worked in OR RPA or CPM professional designation(s)
Basic understanding or computer software programs and base building systems
Basic understanding of the reconciliation process for CAM, insurance and real estate taxes, and lease terms
Ability to assign tasks and manage others’ workloads

Responsibilities

Manage the building staff in the absence of the Operations Manager or Property Manager.
Monitor the accounts receivable, accounts payable, and purchase requisitions of housekeeping and front desk department
Collect payments, invoices, outstanding balances and record all expenditure and generated revenue from guest facility
Respond to guest enquiries and assist with resolution of guest issues
Demonstrate knowledge of health and safety compliance inclusive of OSHA.
Manage all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the guest facility
Oversee maintenance of work order and purchase order systems, update and maintain office procedures in the property Operation’s Procedure Manual
Vendor negotiations with contractors and suppliers to reach a fair bargain for materials and services
Responsible for aspects of annual budgets preparation, reservation reconciliations, and monthly financial reports, as well as preparation of bank deposits
Oversee the processing of management and maintenance staff hours, expense reports, check requests for review and approval
Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security
Must have Fire Life Safety Director Certificate (FLSD) or must obtain FLSD license within 180 days of hire date
Performs other related duties as required or requested