Assistant Hospitality Manager, Sterling Vineyards
About The Position
As the Assistant Hospitality Manager for Sterling Vineyards’ Luxury Experiences, you’ll lead a high-performing hospitality team in delivering exceptional guest interactions and driving key direct‑to‑consumer results. You’ll inspire, coach, and develop a team of Hospitality Associates while overseeing premium experiences, ensuring excellence in service, sales performance, and operational execution. In this front‑line leadership role, you’ll elevate Sterling’s reputation as a premier Napa Valley destination through best‑in‑class guest experiences, flawless operations, and a passion for wine, service, and hospitality.
Requirements
- You thrive in a fast-paced hospitality environment and love leading high‑energy sales teams.
- You bring 4+ years of DTC wine sales or guest service experience and a strong record of meeting targets.
- You’re confident coaching teams of 15+ and inspiring performance through motivation and mentorship.
- You have deep wine knowledge and can confidently educate guests on winemaking and wine styles.
- You’re organized, self‑motivated, and comfortable managing complex daily operations.
- You communicate clearly, professionally, and effectively across all levels.
- You’re tech-savvy with strong MS Office skills and experience with POS and reservation systems.
- You enjoy working weekends, holidays, and flexible schedules in a dynamic, guest-facing environment.
- You represent the brand with professionalism, polish, and enthusiasm for Napa Valley hospitality.
- You can lift 40 lbs, are at least 21, and are willing to occasionally travel to other company locations.
Responsibilities
- Lead, coach, and motivate a team of ~20 Hospitality Sales Associates to achieve DTC revenue, profit, wine club conversion, data capture, and AOV goals.
- Maintain strong cost controls, manage inventory, and develop sales incentives to drive performance.
- Uphold and audit guest service standards; engage directly with guests and resolve service issues.
- Oversee development and delivery of premium experiences, including food and wine pairings and elevated service training.
- Collaborate with Marketing, Central Operations, Retail, and Culinary teams on programming, Tock experiences, and POS setup.
- Recruit, train, schedule, and mentor staff; conduct performance reviews and lead daily pre-shifts.
- Manage daily operations including opening/closing, cash handling, POS troubleshooting, and compliance with safety and beverage service standards.
- Build relationships in the local hospitality market to generate referrals and brand advocacy.
- Act as an ambassador at special events and support wine club engagement efforts.
Benefits
- Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE.
- We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
- Enjoy the world’s most desirable wines through our generous employee product allowance
- Competitive benefits package including: Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more!
- Plus, you'll get an extra day off each year with your “TWEforME Day” – a day to spend however you choose!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
