Assistant Hospital Manager

PetVet Care Centers•Newtown, CT

33d•$60,000 - $75,000

About The Position

At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you.

Requirements

Analytical skills; strong ability to analyze information quickly and efficiently as it relates to the hospital's finances
Strategic planning; the ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
Leadership; ability to effectively manage and direct hospital staff towards a common goal
Decision-making skills; possess the ability to make good decisions, solve problems, and decide on essential matters.
Communications; demonstrate the ability to communicate, orally, and in writing, effectively to convene necessary information to hospital staff.
Resourcefulness and adaptability; the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
Compliance; ability to understand and manage important compliance regulations and requirements of the hospital.
Planning and prioritizing; must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.

Nice To Haves

Bachelor's degree in business, health science or related field strongly preferred
At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred
May consider an equivalent combination of education, certification, training, and/or experience

Responsibilities

Supervises the staff within all hospital support departments; achieves and maintains all labor goals in partnership with the Hospital Manager
Interviews candidates for open positions and completes new hire paperwork in the absence of the Hospital Manager
Orients and trains new clinic staff to the hospital and duties
Reviews work performance of indirect reports, constructively delivers feedback, resolves personnel issues, and discussions with the Hospital Manager weekly.
Documents and reports accidents; files appropriate reports
Writes policies/procedures relating to various aspects of the hospital and presents for approval
Manages schedules in tandem with the supervisors for all departments
Monitors Workforce Management for missed punches and management of overtime hours daily
Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities
Coordinates with Facilities Team to help coordinate the purchase of equipment and supplies, along with facility issues such as repairs/construction
Resolve referring DVMs' issues
Assists in resolving issues with pet owners where appropriate.
Reviews revenue, labor, and employee issues with the Hospital Manager on a weekly basis
Work variable shifts to interact with all staff on a regular basis
Responsible for local accounting functions related to employee invoices; ensure daily financial information is accurate, discount employee invoices and track their payments.
Oversees the management of the inventory and ensures proper documentation and systems are in place in the absence of the inventory manager
May assist with charge capture
Assist in the growth an development of the supervisory team
Performs other duties and responsibilities as assigned by the Hospital Manager.