Assistant Guest Services Manager

Four Seasons • Los Angeles, CA

14d • $75,000 - $80,000 • Onsite

About The Position

The Beverly Wilshire a Four Seasons Hotel is looking for an Assistant Guest Services Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Assistant Guest Services Manager reports to the Guest Services Manager. Work authorization for the location is required.

Requirements

• Candidate must have authorization to work in the United States.

Nice To Haves

• Three to five years previous Rooms Division Management experience required.
• Preferred candidate should have experience in a luxury, fast paced environment.

Responsibilities

• This position is responsible for directing and controlling the activities of the Bell Staff and Driveway Staff.
• The ability to interview and select job applicants for Valet Parking and then schedule them to provide maximum guest service within budgeted guidelines.
• The ability to complete all payroll records on a timely bases.
• The ability to train and supervise staff in the performance of their duties, to conduct performance evaluations and discipline.
• The ability to ensure a high level of personalized, friendly and courteous service to guests, ensures all vehicles and keys are handled with caution and are properly secured.
• The ability to ensure accuracy in the collection and posting of all parking charges: institutes controls to maximize revenue and profits.
• The ability to coordinate the use of other garages for guests and patrons as necessary, ensuring the proper reconciliation of charges.
• The ability to coordinate the cooperation between the valet parking staff and the concierge staff in handling guest cars, luggage, etc.
• The ability to work closely with other hotel departments, particularly sales and catering in coordination special guest or group needs relating to parking services.
• The ability to ensure all valet parking staff are completely familiar with the hotels facilities, hours of operation, etc., as well as city geography, points of interest, etc.
• The ability to handle guest complaints or problems relating to parking with professionalism and maturity; keeps the Rooms Division Manager well informed as to problems and action taken.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to act as a liaison between the house car and its needs to operate efficiently.
• The ability to follow through with guests concerning damage to their vehicles and ensure that they are handled in a professional matter.
• The ability to supervise valet runners, lead men, and doormen, and ensure that their payroll and schedules are correct.

Benefits

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees