Assistant Guest Services Manager (Part-Time)
About The Position
The Assistant Guest Services Managers supports the Guest Services Manager in the daily oversight and operational execution of the Museum’s front desk, admissions, and store operations. This role serves as a working floor leader, ensuring service standards, sales performance, and operational procedures are consistently executed. The Assistant Guest Services Manager provides hands-on supervision during shifts, supports staff training and development, assists with scheduling and reporting, and serves as Manager-on-Duty in the absence of the Guest Services Manager. This position plays a critical role in maintaining an exceptional visitor experience aligned with the Museum’s mission of playful learning and family engagement.
Requirements
- Demonstrated ability to lead by example in a customer-facing environment.
- Strong interpersonal and conflict resolution skills.
- Ability to remain calm and solution-focused in high-traffic situations.
- Detail-oriented with strong organizational skills.
- Ability to communicate clearly and professionally with guests and staff.
- Strong teamwork orientation and willingness to take direction.
- Commitment to supporting the Museum’s mission and service culture.
- Flexible availability including weekends, evenings, holidays, and special events.
- Basic First Aid certification or ability to obtain upon hire.
- Minimum 2 years of customer service, retail, hospitality, or admissions experience preferred.
- Point of Sales (POS) and cash handling experience preferred.
- Basic proficiency in Microsoft Word and Excel preferred.
Nice To Haves
- Prior supervisory, lead, or keyholder experience preferred.
Responsibilities
- Shift Leadership & Floor Supervision
- Serve as lead floor supervisor during assigned shifts.
- Provide real-time coaching and redirection to Guest Services staff to maintain high standards of professionalism and engagement.
- Ensure front desk, admissions, and store areas are guest-ready at all times.
- Act as Manager-on-Duty in the absence of the Guest Services Manager.
- Support emergency response leadership as directed.
- Guest Experience & Service Recovery
- Address and resolve routine visitor concerns and service issues.
- Escalate complex or sensitive matters to the Guest Services Manager as appropriate.
- Model exceptional guest engagement and proactive service behaviors.
- Support staff in communicating museum programs, memberships, exhibits, and events confidently and accurately.
- Sales & Revenue Support
- Support admissions, membership, and store sales goals.
- Encourage membership conversions and upgrades during daily operations.
- Monitor daily sales activity and support performance improvement initiatives.
- Reinforce sales scripts and engagement standards with staff.
- Staff Support & Training
- Assist with onboarding and training of new team members in POS systems, customer service standards, safety protocols, and museum procedures.
- Reinforce departmental policies and procedures to ensure compliance with operational standards
- Provide input to the Guest Services Manager regarding staff performance and development needs.
- Assist with facilitating team meetings as needed.
- Scheduling & Administrative Support
- Assist in preparing staff schedules and shift adjustments.
- Monitor attendance, punctuality, and coverage during shifts.
- Support documentation on performance coaching and operational notes.
- Assist with data entry and report preparation as directed.
- POS & Financial Oversight
- Perform advanced POS functions, troubleshooting, and overrides as authorized.
- Open and close tills; ensure accurate cash handling procedures are followed.
- Assist with daily cash reconciliation and deposit preparation.
- Monitor transaction accuracy and support compliance with cash-handling policies.
- Operational Oversight
- Monitor signage, lobby presentation, and cleanliness of front-of-house areas.
- Identify operational inefficiencies and communicate recommendations to the Guest Services Manager.
- Support implementation of new procedures, promotions, and initiatives.
Benefits
- All part-time employees receive a service appreciation day, free museum membership, discounts, and other museum perks!
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
