Assistant Guest Services Manager

Makeready LLC • Nashville, TN

5h

About The Position

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requirements

• Prior experience in a hotel environment highly preferred
• Prior experience working with a hotel reservation software system highly preferred
• Excellent communication skills, approachable, personable and courteous
• Prior experience of hotel operation systems. (Opera, Alice, Hotsos, Birchstreet, etc.)
• Able to handle multiple requests/projects simultaneously while staying organized and efficient
• Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
• Must be able to lift objects weighing up to 50 pounds
• Adhere to Makeready & property policies and procedures as defined

Responsibilities

• Provide excellent customer service and address guest queries and/or concerns
• Assist in training and holding team members accountable
• Process cash or credit card payments and maintain a balanced account
• Assist Management with scheduling needs as assigned
• Monitor rooms throughout allotted shift time, ensuring accuracy
• Oversee all public areas to ensure cleanliness
• Conduct regular checks of service to identify any areas of improvement
• Assume all front desk responsibilities if the Front Office Manager is disposed
• Adhere to Makeready's Guiding Principles
• Additional duties and assignments as assigned

Benefits

• accommodating PTO/PTO exchange
• medical/dental/vision benefits
• maternity/paternity leave
• pet insurance
• company-matched dependent care & 401k
• student loan repayment program
• wide range of additional ancillary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed