Assistant Golf Manager

City of Birmingham, Michigan•Bloomfield Hills, MI

About The Position

The Assistant Golf Manager assists in the daily clubhouse and customer service operations of the City's two 9-hole golf courses. This position focuses on front-of-house management, staff supervision, customer experience, financial controls, retail and food and beverage operations, and administrative support. The Assistant Golf Manager works under the direction of the Golf Manager and coordinates with maintenance and greenkeeping staff as needed to ensure smooth overall course operations.

Requirements

Excellent customer service and interpersonal skills.
Ability to supervise and train staff.
Strong organizational communication, and problem solving skills
Proficiency in MS Office Suite and POS systems
High school diploma or equivalent required.
At least 2-4 years of experience in golf clubhouse operations, hospitality, or recreational facility management, including lead or supervisory responsibilities.
A combination of relevant work and education experience will be considered
Strong knowledge of golf clubhouse operations, customer service best practices, point-of-sale systems, and tee time management.
Working knowledge of applicable food and alcohol regulations.
Must be able to lift over 50lbs
Must be able to sit for long periods of time
Must be able to stand for long periods of time
Must be able to work outside in extreme conditions

Nice To Haves

Associate's or Bachelor's degree in business administration, hospitality management, recreation management or related field preferred.

Responsibilities

Assists with supervision and staffing of clubhouse operations.
Supervises clubhouse personnel, including starters, rangers and seasonal front line staff.
Assists in determining daily and seasonal staffing schedules for clubhouse operations.
Trains staff on customer service standards, tee time systems, cash handling procedures, point-of-sale systems and City policies.
Reviews timecards and operational reports for accuracy and submits them to the Golf Manager.
Oversees daily clubhouse operations to ensure a positive customer experience.
Assists with opening and closing procedures.
Ensures compliance with customer service, safety, and operational standards.
Assists in administration of tee reservations and play management.
Helps manage tee sheets, starting procedures, pace-of-play standards, and ranger activities.
Communicates with maintenance staff regarding course conditions as needed.
Handles customer/member inquiries, complaints, and service recovery efforts.
Resolves routine issues and escalates complex matters to the Golf Manager when necessary.
Assists with food and beverage and retail operations.
Ensures compliance with all food safety and alcohol service regulations.
Assists with inventory control, ordering, pricing, and sales tracking.
Supports purchasing, inventory management, merchandising and sales analysis.
Ensures proper display and security of merchandise.
Assists with financial and administrative duties.
Receives, reconciles, and reports daily revenues in accordance with City policies.
Assists with deposits, documentation, and internal controls.
Supports marketing, promotions, and special events.
Assists with marketing initiatives, leagues, tournaments, lessons, and special events.
Coordinates with instructors and teaching professionals as needed.
Assists with facility oversight.
Ensures clubhouse cleanliness, functionality, and safety.
Reports facility maintenance needs to the Golf Manager or appropriate division managers.
Acts in the absence of the Golf Manager as assigned for clubhouse operations.
Additional related responsibilities as assigned